sgmc Posted June 29, 2006 Posted June 29, 2006 (edited) Symptoms: - can't view our website at www.spectrumgroupmc.com ("page cannot be found" error) - can't send/receive emails with Outlook 2003 (remember, all this worked in the morning!) - I can access any other sites (including TCH hosted sites), emails, messengers, etc. - tried to access from different computer in the house (which is hooked up to the same router/internet); site didn't show - had 2 friends in a 2 different cities access the site and it showed fine for them - won't show under it's IP 66.11.163.185 either Activities: - all I did today was set up and play with ftp folders in cpanel - attempted access ftp folders from browser and ftp client software - things worked fine in the morning; didn't make any changes to relevant settings that I know of Throubleshooting steps: - complete reboot including cable modem, router, computer; still nothing - checked TCH for server issues; no issues there Everything worked fine with the site until noon today and has been for months. Now everything else still works except what's related to that site (site is on Server 8 if that matters) Any ideas what's up? Is there a security feature that is now preventing my IP from accessing the server cuz I had so many ftp access attempts? Edited June 29, 2006 by sgmc Quote
TCH-Thomas Posted June 29, 2006 Posted June 29, 2006 Did you several times try to access with wrong log in info? If yes, your ip might have been blocked by the firewall. Please open a ticket and the techs will look in to it. Quote
sgmc Posted June 29, 2006 Author Posted June 29, 2006 Thanx! That's probably it, cuz I wasn't sure what the username format was for a while. I didnt use the @URL.com piece in the end several times... Quote
sgmc Posted June 29, 2006 Author Posted June 29, 2006 (edited) Let us know how it goes. It went awesome!!! Alex Spaford was the tech and it took less than 3 minutes to fix it after posting the ticket! I thought I was stuck because I foolishly entered the email address that I couldnt access in my ticket Best customer service response EVER! Edited June 29, 2006 by sgmc Quote
abinidi Posted June 29, 2006 Posted June 29, 2006 I'm glad it is working for you!! The TCH help desk is fantastic, itsn't it! Quote
Samrc Posted June 29, 2006 Posted June 29, 2006 Excellent. Glad it was resolved so quickly for you! Quote
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