Add Network Place Wizard Troubles

[darnell]

Hello everyone, I am extremely frustrated and frankly not sure I can explain the situation clear enough to find a solution.

 

Whenever I use ANY ftp client with a successful connection

 

example: cute ftp and or the ftp client that comes with xp home addition. I am then after the fact unable to log onto my domain via the add network option. I keep getting the same response

 

The folder you have entered does not appear to be valid....

 

Now, I have several websites I manage. This ONLY takes place with a site that I have previously ftp'd and it has happened on more than one occassion.

 

Generally I unplug my router and take the cable line out. Hoping that it is the feed that is being blocked, the DNS or whatever (not a tech head) smile. And after several hours it seems to be affective. This time it is not.

 

I have posted the question with our trouble shooting dept. And due to the fact that they are able to "ftp" my domain they asked me to come here and post my question.

 

So, I would like to be clear I CAN ftp I just can't log on via xp's network connection.

 

Thanks in advance for any assistance given.

 

Darnell

[TCH-Bruce]

What type of connection are you trying to create with the wizard?

[darnell]

What type of connection are you trying to create with the wizard?

 

Thanks for getting back to me.

 

I am typing

 

http://www.websitehere.com

 

So, I guess it is an http connection (smile) it works with my other domains. And this is what I need to use for frontpage. As it stands this particular domain I can not correct anything using frontpage.

 

Thanks again

[Madmanmcp]

I am then after the fact unable to log onto my domain via the add network option.

 

I am a little confused by this ... what are you trying to do with "add network"?

 

Your Domain is not a "Network", its a "location" on the Internet which you connect to using different "networks" that connect you to the Internet. You can "log onto" your Domain different ways using different "protocols" such as "ftp" or "http" and use you account user name and password to "login".

 

Usually what we do is use a Web Browser (uses http) and log into cpanel for our accounts and manage our sites from there. Is this where you are having problems?

[darnell]

Hello and thanks for getting back to me. I am trying to use the add network wizard that comes with xp home addition.

 

I am trying to have a http connection. After clicking on the add network wizard and placing the following in the required box http://www.mywebsite.com

 

I get the following response "the folder you entered does not appear to be valid".

 

Now, I do want everyone to understand this connection seems to work prior to me logging on via an "ftp" connection as apposed to an "http" connection. But after logging on via ftp (which I used to upload phpbb software) I then log out and proceed to attempt to logon via the http which then gives the problem.

 

Which many hours later has not seemed to correct itself.

 

Thanks again

 

 

I am a little confused by this ... what are you trying to do with "add network"?

 

Your Domain is not a "Network", its a "location" on the Internet which you connect to using different "networks" that connect you to the Internet. You can "log onto" your Domain different ways using different "protocols" such as "ftp" or "http" and use you account user name and password to "login".

 

Usually what we do is use a Web Browser (uses http) and log into cpanel for our accounts and manage our sites from there. Is this where you are having problems?

[Madmanmcp]

Ok, you can connect to your site that way, its just not something I've used previously.

 

Things I would suggest you look into are your Firewalls, either Windows XP's firewall or a third party firewall. They maybe blocking access to the internet. Also check the Domain, I did a quick check on "mywebsite.com" and it appears to not be one that you own...but you could just be using that as an example. So check your spelling.

 

But the error message says the folder cannot be found so I suspect the firewall or you are not connected to the Internet when trying to login.

[darnell]

thanks yes the actual website is voiceforinmates.com

 

And unfortunately I did check firewall blocks etc... I also own barberbulldogs.com and johnsonbulldogs.com which have no issues with an http connection. I did not log onto them via ftp prior...

 

I definately appreciate the input.

 

Ok, you can connect to your site that way, its just not something I've used previously.

 

Things I would suggest you look into are your Firewalls, either Windows XP's firewall or a third party firewall. They maybe blocking access to the internet. Also check the Domain, I did a quick check on "mywebsite.com" and it appears to not be one that you own...but you could just be using that as an example. So check your spelling.

 

But the error message says the folder cannot be found so I suspect the firewall or you are not connected to the Internet when trying to login.

[TCH-Bruce]

You say you are trying to connect using Frontpage. Do you have the Frontpage extensions installed on the domain that is not working? If not install them. If yes, uninstall them and reinstall them.

[darnell]

Thanks again, no I am not trying to install via frontpage. BUT Frontpage does use the same http connection not the ftp so to make any adjustments to the website.... I need the http....

 

I am thinking somehow I am not being fully logged off the server via the ftp connection. Even though I am clicking out on my desktop. Just don't know how to correct the situation. If it is the case.

 

Although I did consider that this morning and uninstalled and reinstalled the fp connections as you stated. Trying to leave no stone unturned.

 

Has to be something simple I am overlooking.

 

All the input again is definately appreciated.

 

You say you are trying to connect using Frontpage. Do you have the Frontpage extensions installed on the domain that is not working? If not install them. If yes, uninstall them and reinstall them.

[TCH-Bruce]

Looks like it may be ticket time. There is a link to the help desk at the top of this post or in my signature.

[darnell]

What troubles me the most. Is that this HAS happened before. I have used several different FTP clients which work fine. But THEN if I try an HTTP connection afterwards walla no connection.

 

Since the last time this took place I have completely restored my computer to factory settings and chose to use the xp ftp client as apposed to cute ftp and another one I can not remember. In hopes it was the software and not a server issue.

 

But, upon using xp's ftp client I get the same problem. And have been unable to http my domain for almost 2 days now.

 

I have explained the situation in detail to customer support and got this response. See Below

 

A TotalChoice Staff Member has replied to your Help Desk Ticket with the following:

 

 

 

Hello,

 

I checked the ftp server and verified that it is working fine. The issue seems to be the client that you are using. I was able to get a ftp connection without any problems. Since this is not a server configuration issue, we cannot do much. Please check out our forums at http://www.totalchoicehosting.com/forums, as you can find many people there who are using such softwares and are willing to help others.

 

 

Thank you,

 

Carl Noonan

Support Services

TotalChoice Hosting, L.L.C

 

If you would like to personally discuss any issues, I can be reached via Instant messenger.

 

AOL - tchgurucarl

[stevevan]

This might seem a mite trifle, but if you are using IE to log in via http, have you got the latest and greatest browser? Also, you don't mention it, but when this problem occurs, does it happen when you go to just that one site or can you go to other sites on the 'net?

[darnell]

Hello Stevevan, absolutely nothing is trifle (smile) I am DESPERATE lol.

 

Well, the problem is not going to the site via the browser. The problem is

using the "add a network" wizard and choosing the http option for only this

site.

 

My other sites do not have an issue. I can even add OLD sites that I have

not managed in over a year...

 

But this one site after I type it in the box does not give me an option of

entering user name and password. It just gives me the "folder invalid" comment

I mentioned earlier.

 

This might seem a mite trifle, but if you are using IE to log in via http, have you got the latest and greatest browser? Also, you don't mention it, but when this problem occurs, does it happen when you go to just that one site or can you go to other sites on the 'net?

[Deverill]

Darnell, why are you trying to transfer your files via http? I'd suspect that no one who frequents these forums uses http to transfer files to the site but rather ftp which is the "normal" way it is done. If ftp does work then is there a reason you are using http and add a network instead of ftp?

 

(I'm not trying to pick on you... just understand what you are trying to accomplish.)

[Madmanmcp]

Darnell, in the Add Network Wizard are you using "http://"? If so try using "ftp://" instead. WSee if this article helps.

 

h_tp://www.microsoft.com/windowsxp/using/web/expert/bowman_02march18.mspx

[darnell]

FIXXED!

 

First I want to thank EVERYONE! here for assisting me the way you have. It goes to show how invaluable forums are.

 

2nd I want to thank the ONE Totalchoice support technician that actually did not state it was a client issue on my end and fixxed the problem.

 

Carl Noonan Thank You.

 

Deverill, in response to why I am using the worse of the 2 ways of uploading. Frontpage does not work well with the FTP network connection. But the http connection is smooth. Unfortunately I don't write my own html code. So, I am a slave to the software.....

 

It was mentioned somewhere before to reinstall my fp extensions I thought I did it but I must have not done it properly.

 

Mr. Noonan did just that

 

Again, thank you everyone.

 

Darnell

[stevevan]

Glad to hear it! (Way to go Carl!) Yeah...sometimes the FP extensions can get to be a bit of a pain in the you-know-what.

 

BTW...if you are looking for something like FP, you might want to check out this program. I know several people who switched from FP to Nvu rather seamlessly. And if you run into trouble, you know where to ask for help!

[Deverill]

Glad you got it working Darnell!!!

 

If you ever have some time and interest in changing it a bit, I used to use Front Page quite awhile ago and it works great with FTP - you just gotta set it up right.