Email Disk Usage Going Haywire

[Jupiter]

I'm using an external email client to check my email addresses (hosted by TCH), but when I delete emails, they only get deleted from my email client, not on the server. I get the same results in Apple Mail as in Microsoft Outlook. However, when I delete emails by going to the cPanel and clicking Webmail, they really get deleted.

Also, the email disk space usage is way higher than it should be. In one email address, I have 5 text only emails, yet it shows "4.85MB used". In another email address, the Inbox, Drafts, Sent and Trash folders are all empty, yet it says 12.33MB are used.

Can anybody help?

[TCH-Thomas]

Hi,

It sounds to me like you will need to get a tech to look if somethings wrong with your account, so you will need to open a ticket to the help desk. Link on top of page and in my signature.

 

I forgot to say, make sure all folders in your webmail are empty, such as trash etc, then if problem still exists, open a ticket.

Edited March 11, 2006 by TCH-Thomas

[Jupiter]

Okay, thanks.

 

Yeah, all the folders are empty... I'll open a support ticket.

Edited March 11, 2006 by Jupiter

[TCH-Don]

On your e-mail clients

do you have checked

Leave a copy of message on the sever ?

[Jupiter]

Whoops... I didn't have my email client set to remove a copy of the message from the server. I feel like an idiot...

 

It still shows that a lot more disk space is used than it should though.

Edited March 11, 2006 by Jupiter

[TCH-Rick]

If you have the Spam Box option enabled in Spam Assassin you should log into cPanel and go to Spam Assassin and click on the Clear Spam Box option at the bottom of the page. This is the most common reason for the problem you describe.

[Jupiter]

Aha, there's the problem. I did have Spam Assassin enabled. Thanks.