Unable To Connect To Cpanel

[AnnasAttic]

I am not able to access and support said to or firewall?

Don't know what that is or how to check

Ope to any and alsuggests.

TIA

Anna

 

 

Dumb ? #1

[TCH-Thomas]

Hi Anna,

 

If your domain have propagated, please try https://your-tch-hosted-domain.com:2083

 

If it have not propagated, please try http://XXXX/cpanel where XXXX represent the ip number listed in your welcome email.

[AnnasAttic]

Thanks for putting proper place didn't see it yesterday.

OK I have tried any and all combinations.

Still no cpanel

Should I just wait till domain propagates?

TIA

Anna

[TCH-Thomas]

Hello Anna,

May I ask what your domain name is?

[AnnasAttic]

annasattic.us

the # in email was 2082

[TCH-Thomas]

The domain seems to have propagated and thats good.

 

I assume that you have a firewall, so I would try to see if that blocks the ports that are mentioned in the welcome email. How this is done is different from firewall to firewall, so check its help files or ask here in the forum if someone knows. There´s alot of knowledge collected in the forum, so hang tight and this will be solved.

 

As for why I said port 2083 is because its secure.

[AnnasAttic]

ok thanks

Where should I ask about the firewall?

I'm using Opera

[TCH-Andy]

If you are on a company account, the company probably has a firewall set up (and you will need to talk to them).

 

If this is your computer at home, there could be a firewall in the router, and one in your operating system (for example SP2 of windows XP includes a firewall).

[TCH-Don]

Did you try

http://XXXX/cpanel where XXXX represent the ip number listed in your welcome email

as Thomas suggested ?

Your domain was just updated on the 26th

it my not have propagated for you at your home yet through your ISP.

[AnnasAttic]

Ok I'm on home laptop wind98 and I can't find any firewall on it.

Think it used to have Norton on it .

Could it be something about Opera?

IE crashes this poor thing ever time I try toopen.

[TweezerMan]

What happens when you try to browse to http://annasattic.us/cpanel?

 

IE crashes this poor thing ever time I try to open.

You may have bigger problems than trying to access your CPanel.

[TCH-Thomas]

Hi Anna,

You say

Think it used to have Norton on it .

 

Can you have a look in your startmenu if there is something named Norton internet security or Norton personal firewall or similar.

This will help us to help you configuring it.

If you do not have a firewall, there is a popular one called Zone Alarm.

 

Also, have you checked if you have any viruses or trojans etc?

A good place to check this is McAfee Freescan. Downside is that you need Internet Explorer to run it.

 

Apart from that, if you don´t use it already, download, install and run: Spybot Search & Destroy and Adaware

[AnnasAttic]

OK

Don't have anything with Norton and no firewall

got zone alarm

run McAfee-had JS/Seeker.u (got patch from MS)

Installed Spybot

 

Can I sent zone to allow 2082?

Or is that wishful thinking?

 

Still unable to access cpanel.

 

Going to Adaware now.

Thanks for all the help.

[TCH-Bruce]

What happens when you try to browse to http://annasattic.us/cpanel?

 

What kind of error message are you getting? You say you cannot access cPanel, but specifically what kind of error is it? Page not found?

[TEXMOOD]

Do you have mcafee security center?

[Head Guru]

They might have had it installed, but this post is a year old LOL