Sbc Swbell Adsl Having Problems?

[paultwang]

Anyone using SBC SWbell ADSL in Houston TX or somewhere else having moderate packet losses? The loss is so bad I couldn't transfer on TCH's ftp anymore that I have to use dialup or GPRS just to do it. I have been experiencing packet losses since last week. The situation worsened from 20% (last week) to 30% (today). Dial up has no such problem.

 

Ping stats to my uplink server:

 

1554 packets transmitted, 1105 received, 28% packet loss, time 1564237ms

rtt min/avg/max/mdev = 8.005/8.752/9.665/0.334 ms

 

 

I just wanted to check if it is just me before I call my phone company. Even if it rained, the phone lines should have dried up...

[Guest Serpentine]

Can you post a traceroute? This may help determine where exactly the issue lies.

[chroniker]

No problem in Abilene

[paultwang]

Can you post a traceroute?  This may help determine where exactly the issue lies.

<{POST_SNAPBACK}>

 

I am not sure if traceroute helps because I pinged the first uplink server in the traceroute and it timed out 30% of the time. But here goes:

 

traceroute to ping.symantec.com (206.204.18.22), 30 hops max, 38 byte packets

1 192.168.2.1 (192.168.2.1) 0.761 ms 0.781 ms 0.655 ms

2 adsl-68-89-191-0.dsl.hstntx.swbell.net (68.89.191.0) 7.812 ms 7.647 ms 8.100 ms

3 dist1-vlan60.hstntx.sbcglobal.net (151.164.11.190) 8.387 ms * 9.110 ms

4 bb1-g8-2-2.hstntx.sbcglobal.net (151.164.244.129) 9.507 ms 9.384 ms 9.074 ms

5 core1-p6-0.crhstx.sbcglobal.net (151.164.188.1) 9.414 ms 9.077 ms 9.609 ms

6 core3-p3-0.crdltx.sbcglobal.net (151.164.240.189) 178.120 ms * *

7 * * core2-p1-0.crdltx.sbcglobal.net (151.164.242.101) 13.555 ms

8 bb1-p3-0.dllstx.sbcglobal.net (151.164.42.181) 14.642 ms 13.813 ms 14.293 ms

9 bb2-p9-0.dllstx.sbcglobal.net (151.164.40.206) 15.038 ms * 34.214 ms

10 ex2-p2-0.eqdltx.sbcglobal.net (151.164.240.225) 15.198 ms 14.715 ms 14.984 ms

11 ge-6-4.car4.Dallas1.Level3.net (151.164.250.25) 14.545 ms 15.055 ms *

12 ae-1-56.bbr2.Dallas1.Level3.net (4.68.122.161) 15.496 ms * *

13 ae-0-0.bbr1.SanJose1.Level3.net (64.159.1.129) 55.846 ms 56.127 ms 56.639 ms

14 so-14-0.hsa3.SanJose1.Level3.net (4.68.114.154) 57.641 ms * *

15 * 65.57.244.14 (65.57.244.14) 58.575 ms 58.186 ms

16 pos1-0-brc1-sjca.us.conxion.net (206.204.250.54) 59.608 ms 59.614 ms 59.687 ms

17 * vlan5-drc1-sjca.us.conxion.net (206.204.250.126) 58.511 ms 58.509 ms

18 symanpinger.conxion.net (206.204.18.22) 59.612 ms 59.481 ms *

[Madmanmcp]

Have you tried the support forums for SBC over on dslreports...you may get better results there.

 

h_tp://www.dslreports.com/forum/ilec,swbell

 

Have you reset your modem? Also try and power down the router if you have one and reboot the computer. Try those and see if it helps.

Edited May 8, 2005 by Madmanmcp

[chroniker]

11  ge-6-4.car4.Dallas1.Level3.net (151.164.250.25)  14.545 ms  15.055 ms *

12  ae-1-56.bbr2.Dallas1.Level3.net (4.68.122.161)  15.496 ms * *

13  ae-0-0.bbr1.SanJose1.Level3.net (64.159.1.129)  55.846 ms  56.127 ms  56.639 ms

14  so-14-0.hsa3.SanJose1.Level3.net (4.68.114.154)  57.641 ms * *

<{POST_SNAPBACK}>

 

I don't know if this is still true or not but, back in the day when I was still runing dial-up , I used NetZero and the free version of ZoneAlarm and Level3 would not let me have access to the internet unless I, not just disabled but, uninstalled ZoneAlarm.

[paultwang]

I don't know if this is still true or not but, back in the day when I was still runing dial-up  , I used NetZero and the free version of ZoneAlarm and Level3 would not let me have access to the internet unless I, not just disabled but, uninstalled ZoneAlarm.

<{POST_SNAPBACK}>

 

I don't know. I have not used Level3 or Netzero as my ISP for quite a while. That's why I do not use any ISP that requires more than three things (username, password, and phone /gateway number) to connect.

[paultwang]

Problem solved. My modem was dying. I swapped it with an even older modem

[abinidi]

Problem solved. My modem was dying. I swapped it with an even older modem 

<{POST_SNAPBACK}>

 

Oh dear. I just read this post and read "mom" in place of "modem" both times... I think I need to take a break!!

[Guest Serpentine]

Problem solved. My modem was dying. I swapped it with an even older modem 

<{POST_SNAPBACK}>

 

Oh dear. I just read this post and read "mom" in place of "modem" both times... I think I need to take a break!!

<{POST_SNAPBACK}>

 

Haha! Now, that just sounds funny.