Firefox Help

[abinidi]

I broke Firefox. It opens, but it won't load my bookmarks, and and I can't do anything. I just see a blank screen (my homepage doesn't show).

 

I upgraded to 1.0.3 this morning, then I logged back in and upgraded 3 extensions.

 

I tried uninstalling Firefox, then reinstalling the 1.0.3 release, but it is still doing the same thing, so it must be the extensions I updated. How do I uninstall extensions if I can't get Firefox itself to work?

 

Anybody that can help??

 

Here is the relevant portion of the install.log file (if it helps):

 

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http://download.mozilla.org/?product=firef...=win&lang=en-US -- 2005-04-18 10:04:24

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firefox (version 1.0.3)

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[1/3] Installing: C:\Documents and Settings\ppehrson\Desktop\Firefox Setup 1.0.3.exe

[2/3] Executing: C:\DOCUME~1\PPEHRSON\LOCALS~1\TEMP\xpinstall.exe

[3/3] Deleting file: C:\Program Files\Mozilla Firefox\xpicleanup.exe

 

Install completed successfully -- 2005-04-18 10:04:26

 

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http://ftp.mozilla.org/pub/mozilla.org/ext...er-0.9.3-fx.xpi -- 2005-04-18 10:06:48

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Install completed successfully -- 2005-04-18 10:06:50

 

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http://ftp.mozilla.org/pub/mozilla.org/ext...0.6.5-fx+mz.xpi -- 2005-04-18 10:06:50

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Install completed successfully -- 2005-04-18 10:06:51

 

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http://ftp.mozilla.org/pub/mozilla.org/themes/doodle classic/doodle_classic-1.5.9.4-fx.jar -- 2005-04-18 10:06:51

-------------------------------------------------------------------------------

 

 

Install completed successfully -- 2005-04-18 10:06:52

[TCH-Bruce]

This has happened to me on more than one occasion. The only thing I was able to do was totally remove Firefox from my machine and reinstall it. Had to remove my profile too.

 

I found the offending extension that was causing it and no longer use it, but for the life of me I can't remember which one it was. I believe it was the search status extension.

[abinidi]

What do you mean by "remove my profile"? My Windows profile? B/c I work in an office environment, and I"m not totally sure I know how to do that on our network, nor am I sure I'm ALLOWED to do it...

 

If that is what you meant, I guess I'll have to call over the IT guy... and take the flack for having non-standard software installed.

[abinidi]

Oh. Uninstalling Firefox doesn't remove your Firefox profile. So, I did as you suggested, and I removed my Firefox profile, and now it works.

 

I'll include the steps in case it helps somebody else down the line.

 

Windows XP

Note: Before completeing these steps, you must uninstall Firefox using Add/Remove Programs in the Control Panel.

 

1. Open My Computer

2. Open the drive where your programs are installed (usually c:\)

3. Open Documents and settings

4. Open the folder corresponding to your Windows username

5. Go up to the address bar (if it isn't showing, go to step 5a; if it is showing, go to step 6)

5a. To make the address bar visible, clicke the View Menu, then select Toolbars | Address Bar.

6. In your address bar you should see something similar to the following:

 

C:\Documents and Settings\loginName

 

Add the following to the address:

 

\Application Data

 

then press Enter.

 

For example, if your login name is Paul, you will see the following in the address bar:

 

C:\Documents and Settings\Paul

 

Simply append \Application Data to the address to get:

 

C:\Documents and Settings\Paul\Application Data

 

The press Enter.

 

7. Open the Mozilla folder

8. Delete the Firefox folder

 

You are now ready to reinstall Firefox.

 

Best of luck. And thanks, Bruce for your help.

[TCH-Bruce]

Sorry Paul, I should have been more clear. Yes, your Firefox profile which you have already figured out.

[carbonize]

Yes I just had this problem when I tried updating my plugins. Not to sure if it was the translation pop up extension or the adsnse extension. Used to get this a lot when Firefox was still in beta. They should allow you to easily remove extensions. Hopefully this will be fixed in 1.1 or possibly 1.5 or 2 as these are the milestones they are aiming at.