Cpanel 'forgets' Password

[Boojum]

This is getting bizarre.

 

I am once again unable to log into CPanel for Squort.com. I attempted to do so, using the default login info that appeared when I went to the page, and received a "login attempt failed" message. I then tried typing in the new password to which I had recently switched: login failed. Then tried the previous password, with the same result. Then tried the one created before that, again to no effect.

 

The upshot is that I am now unable to access CPanel for my own site, for no apparent reason, and I would like to know why.

 

(Please note that both this forum and CPanel itself seem to have problems "remembering" my computer, which perhaps has something to do with the OS I'm using: Mac OS 9. It seems to me that this represents bugs in the underlying software for both programs, and since they are programs selected by TotalChoice, I am not willing to accept being told "Contact the softwaremakers" again; it is, simply, not my responsibility to do that, and if I were making the choices, the softwaremakers would have either corrected such persistent problems by this time, or I would have rendered their failure to do so irrelevant by replacing them with someone who can be trusted.

 

This needs to be addressed.)

[TCH-RobertM]

Hello Boojum

 

While I would love to assist you with your PROBLEM, I cannot do so from the forums.

You will need to open a help desk ticket so that we the support staff can take a look into this matter.

As far as being told to contact the software makers I am not aware that you were told this. I searched our Ticket Database and DO NOT see anywhere that We told you to GO contact the software makers.

 

Now to the issue at hand.

In order for us to correct your issue kindly open a Help Desk Ticket and provide them with the following information for SECURITY purposes.

your phone number / zip code and the last 3 digits of your credit card, used to pay for the hosting. This way we may ensure that the security of your site is in fact being protected.

The link for the Help Desk is located above or you can click HERE

 

Thank You

[TCH-Dick]

Hi Brian,

 

Even though I know nothing about Macs, I tried to see if I could find out if this was a common problem. While I found one post on a Mac forum(which also uses invision), that person was using safari. I did find several forums via Google that are for Mac users and run on Invision. I would have to assume that if an entire forum was dedicated to mac users and Invision had this issue then they would not be using Invision. I also dropped into the cPanel forum and could not find any issues similar to yours. If this is indeed an issue with cPanel or Invision I was unable to find it. I know this doesn't help and I don't have a Mac to test this on but just wanted to let you know what I found.

[TweezerMan]

Hi Brian -

 

The Help Desk should be able to assist you with regaining access to your CPanel. I would like to point out something though.

 

It is possible (but not likely) that CPanel and Invision Power Board have some bug in them that's preventing you from being "remebered" between visits. When you visit your CPanel or this forum and log in, a cookie is sent to your computer to identify who you are and that you are logged in. If the cookies are not generated correctly, you would not be remembered properly.

 

But these cookies are in turn stored by your browser. If your browser is not saving those cookies, or is deleting all of them when you close your browser, there nothing for the browser to send back to CPanel or this forum to identify you.

 

Form data that filled in for you when you return to a page (such as your login username and password) is exclusively saved and retrieved by your browser - the CPanel and IPB applications have nothing to do with that at all.

 

Based on the problems you've described, I would suspect that the problems you're experiencing are issues with your browser (perhaps your browser's cookies and form data settings need to be changed, or the saved cookies and form data have become corrupt), and not CPanel or IPB.