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Posted

I know there were problems last night (server 97) and eventually it got back up but since then my access to web mail has changed drastically for the worse.

 

I use to (from cpanel) access webmail and I have say several mail boxes (accounts) and I could access them all from one mailbox by selecting from the menu on the left side frame. Now it seems I can only access one account at a time and the features are less than what they were previously. Has the server somehow reverted to a previous version of the web mail or what has changed and why??

Posted

One more thing...

 

This new? (or old) horde I cannot even select the check box to "select all" when I want to delete messages. The check box is selected already and you cannot deselect it or select it - it is just unuseable....

Posted

Hi,

 

I'm not sure I understand fully, so the best thing it to see the problem ourselves - can you open a ticket at the help desk, with all the passwords etc, and we'll take a look.

Posted
Hi,

 

I'm not sure I understand fully, so the best thing it to see the problem ourselves - can you open a ticket at the help desk, with all the passwords etc, and we'll take a look.

 

 

I submitted a ticket. Thanks.

Posted
Hi,

 

I'm not sure I understand fully, so the best thing it to see the problem ourselves - can you open a ticket at the help desk, with all the passwords etc, and we'll take a look.

 

 

I submitted a ticket. Thanks.

 

 

One thing that anyone can check is this. The Horde mail box has changed. Go to the inbox and there is a little check box that is already checked. You cannot uncheck it or you cannot check it to select all as you used to be able to so therefore it's useless. What I am saying is horde as of last night has changed for the worse (at least on my server) and that is ONE of the problems as well as the others mentioned above.

Posted

Hi,

 

I checked that there were no server changes to Horde last night (there were none), and I also logged into your Horde, and everything looked fine - I could select all messages, or none - and get them ticked, unticked without an issue.

 

One thing that I don't understand - you talk about the menu on the left hand side frame. The only webmail that fits this description to me is sqmail not Horde. I have checked your sqmail - and that is also working fine.

 

Is it possible that you were using squirrel mail - and now using Horde, and getting confused between the two?

 

I suggest following up with exact details via the ticket if you continue to have any issues.

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