kelvin Posted March 10, 2005 Posted March 10, 2005 Hi I have purchased a new Compaq laptop which originally came with XP home edition pre installed. Now whenever I try to install any other program such as Roxio DVD Creator, etc. the system at times pops up an error message box saying that the system has just recovered from a serious error and will restart. After I press the ok button a blue screen comes up with some quick error messages and the system reboots. This happens quite frequently even when I am trying to connect to the net or open an office document. I am worried could this be a sign of a faulty hardware or is just the OS. Also can I format the disk and re-install XP Professional as I have heard it is better than home edition. Will the laptop allow me to do that since it is originally designed for home edition? Any help on this I shall be very thankful. You may also contact me directly on my email id navin@nawani.com Quote
TCH-Andy Posted March 10, 2005 Posted March 10, 2005 Hi Kelvin, welcome to the forum. If this has happened since the laptop was new - I'd return it. If this has only started happening now, and it's outside warranty, I'd check the disk for errors. If you have a legitimate copy of XP Professional, then your laptop should support that. Quote
Madmanmcp Posted March 10, 2005 Posted March 10, 2005 Hi Kelvin, the problem could be several things either software or hardware. I would start with the software. XP comes with a "System Restore" feature and I would use this to try restoring the computer back to a time before the problem started. If this does not help I would look at the hardware, check the disk for errors as Andy suggested and then possibly the memory. If the system is still under warranty check with the manufacturer. As for loading XP Pro, yes you can do that but for what reason. The Home and Pro versions are almost identical and if this is a hardware issue changing the OS will not do anything. If its a software issue it may be corrected by just reinstalling the Home version. Quote
youneverknow Posted March 10, 2005 Posted March 10, 2005 Hi Kelvin, One other thing you could try if the system restore does not work is put your XP disk in the drive and eventually you will come up with a screen that says install windows xp. say yes then their should be an option to do a repair. Try this option and see if that helps. Be sure to back up your data I agree with the others who have posted above. If newish get another one from warrenty. youneveknow Quote
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