Frustrated

[drumcrazypat]

First off, I want to thank anyone who attempts to help in advance. It means TONS.

 

 

Now, to explain my situation. I have bought a domain from TCH, and I'm also being hosted there. I set up three e-mail accounts using my CPanel. Instead of having to check those three e-mail accounts seperately, I decided it would be much easier using Outlook Express.

 

So, I open Outlook, add my first account. I used the instructions that came with the e-mail when I registered a little over a month ago. I go to send an e-mail to check it out, and it doesn't work.

 

This is the error that appears:

 

The connection to the server has failed. Account: 'mail.drumcrazydesigns.com', Server: 'mail.drumcrazydesigns.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

 

Frustrated, I remove the account from Outlook and attempt to try again. Yet, another fail.

 

So, here I am. Pleading for help Anything that you kind folks can give me would be deeply appreciated. Thanks in advance.

[TCH-Thomas]

Welcome to your extended family

 

Your internet service provider are probably blocking port 25. Try setting it to 26 and see if it works. Sometimes it does, sometimes not.

[drumcrazypat]

Thanks for the welcome, Thomas.

 

 

I changed the server to 26. It sent. But now I get this:

 

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.drumcrazydesigns.com', Server: 'mail.drumcrazydesigns.com', Protocol: POP3, Server Response: '-ERR Username/Password Mismatch perhaps drumcrazy@****** ?', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

I was getting it before, but I figured that changing my password using CPanel would fix it. I changed the password, and have been trying to use that. Doesn't work, though.

 

 

 

Thanks, once again.

[drumcrazypat]

Jus' found out that I can check my e-mail with the new password using Horde.

 

So, I'm guessin' it's having to do something with Outlook. I changed the password to the new one in Outlook. Still not allowing me.

 

 

Argh.

[TCH-Thomas]

Ok.

I dont use outlook express so it was just a wild guess from my side since its the most usual error people run in to I believe. But hang on, someone will figure out the answer.

[GroovyFish]

Try using username+domain.com as your login name (+ instead of the @) and see if that works.

[GroovyFish]

And by the way...Welcome to the family!!

[TCH-RobertM]

If you are experiencing a problem with Outlook after changing the port to 26

Open up a help desk ticket by clicking on help desk at the top of this screen and let them know that you are having a problem with email using port 25 and port 26 sometimes they need to verify that Your Domain is set up to use that port

 

Also Welcome to TCH

[stevevan]

Have you tried the online instructions found here?

 

And welcome!

[drumcrazypat]

Thanks, GroovyFish, for the welcome

 

 

I did as you said. This is what I got:

 

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'drumcrazy+drumcrazydesigns.com'. Subject 'Testing', Account: 'mail.drumcrazydesigns.com', Server: 'mail.drumcrazydesigns.com', Protocol: SMTP, Server Response: '501 <drumcrazy+drumcrazydesigns.com>: sender address must contain a domain', Port: 26, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC78

 

Doesn't look Outlook will want me to use that + sign.

 

*sighs*

[drumcrazypat]

WOOOOT! It worked. Ended up having to say that the server was for authentication. After that, it started sending.

 

Thanks so much, for everyone who helped

[GroovyFish]

Yeah! Glad you got it working!

[TCH-Thomas]

I am glad its working

[TCH-Bruce]

Welcome to the family and forums

 

Glad you got it working.

[TCH-Don]

Welcome to the Family

 

and your new home!

 

We really are like family here.

So if you need anything,

just ask your new family!

We love to help