Another Email Problem

[Phantomchajo]

Hello & Greetings,

 

I'm not sure when it started, but since the issue with server42, i've not been able to send/recieve email from my admin account. Even after reseting the main password it tells me there is a username/password mismatch.

 

There was a problem logging onto your mail server. Your Password was rejected. Account: 'www.ziveu.com', Server: 'mail.ziveu.com', Protocol: POP3, Server Response: '-ERR Username/Password Mismatch perhaps ziveuco@****** ?', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

I've deleted & recreated the email profile in Outlook Express several times but still the same thing. All my other domain emails get through without an issue as far as I can tell. At least no other errors have been reported that is.

 

 

Thanks for any and all help.

[TCH-Don]

Can you log into your cpanel > web mail > main account

and send and receive e-mail?

If so then it may be your e-mail client or some setting that has changed.

If not please open a help ticket (link at top of this page).

Let us know about the web mail and we can try to go from there.

[Phantomchajo]

Apparently I can send but not recieve. This is the error I got on the bounce back:

 

Hi. This is the qmail-send program at yahoo.com.

I'm afraid I wasn't able to deliver your message to the following addresses.

This is a permanent error; I've given up. Sorry it didn't work out.

 

<ziveuco@ziveu.com>:

69.50.193.12 does not like recipient.

Remote host said: 550-"The recipient cannot be verified.  Please check all recipients of this 550 message to verify they are valid."

Giving up on 69.50.193.12.

 

Soo.. I'm gonna go outon a limb and hazzard a guess that I shall be opening a ticket... correct?

 

Thanks!

[TCH-Bruce]

That message is telling you there is no account for that email address I believe.

 

If it is, then yes, open a Help Desk ticket and have the techs take a look.

[TCH-Rick]

Bruce is right, the message is saying that the account does not exist. Your default address is set to :fail: in the account and there is no account created using ziveuco@ziveu.com so messages sent to that address bounce. You can either set the default to ziveuco (which I suspect was the case before the server repairs) or create an account in CPanel using that user name. Personally, I would choose the latter and keep the default set to :fail: as it cuts down on spam sent to non-existent addresses.