FXChrissy311 Posted January 2, 2005 Posted January 2, 2005 I recently purchased a starter plan for a school club I am involved in but would like to buy a simple reseller plan for my other personal sites. When I go to purchase the simple reseller plan TCH.com detects that I already have an account in the system b/c of my previous starter plan purchase. "Our software has detected that you already have an account on our system, to place an additional order on this account please enter your login password below, if you are unsure of this please go here" I entered my password that I created for the starter plan account but got the following message. "Sorry, there were the following errors: * Incorrect User Password" I'm typing the right password in but I keep getting that error message. Even though it appears like I can have 1 account with multiple plans on it, I am not being allowed to purchase additional plans. I'd honestly prefer to have 2 accounts so that I can separate the standard account and the reseller account (since the web team for my school club has access to the standard account... I don't want them having access to my reseller account). Is there a way to have 2 accounts (1 for the standard plan and 1 for the simple resellers plan)? Thanks in advance for any help. PS - Happy New Year everyone! Quote
TCH-Rick Posted January 2, 2005 Posted January 2, 2005 The system uses the email address you enter to determine if there is already an account set up. If you use a different email address it will allow you to purchase the plan as a new customer. Quote
FXChrissy311 Posted January 2, 2005 Author Posted January 2, 2005 The system uses the email address you enter to determine if there is already an account set up. If you use a different email address it will allow you to purchase the plan as a new customer. <{POST_SNAPBACK}> Thanks Rick. Will I be able to change the email address on the new account so that both accounts use the same email address or will I be prevented from doing that? I only ask b/c having all web host emails go to the same place will make life a little easier. Quote
TCH-Michelle Posted January 2, 2005 Posted January 2, 2005 Yes we can change the email address for you once the account has been signed up for. Just open a Help Desk ticket at the link that you see at the top of this page and request that the email address be changed. Quote
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