Can't Update Account Info.

[Boojum]

I recently changed my credit card profile, and would like to update TotalChoice's files with the current data for billing purposes.

 

Unfortunately, SecureServer does not recognize my username and password -- and these are the ones Michelle Barnhill specifically advised me to use, and which worked for me last time I had to log in.

 

Since I am unlikely to be unique in encountering this apparent bug in the registration software, I think you would find it profitable to address the matter in general terms. Otherwise, you will be constantly plagued by customers like me asking how they can log onto SecureServer and update their contact/billing information.

 

Sporadic salutations from Squort.com, in the scenic center of Jurassic Pork, the land that time is still trying to forget.

[TCH-Andy]

Hi,

 

The key thing to remember is that the login for your domain registration (secureserver) is different from login to your accounts (cpanel) which is also different from the login for your Billing Information.

 

As Michelle looks after our Billing information, I'd be fairly sure she has not given you the login information for your domain registration.

 

For the login information to your domain registration, please go to the Domain Registration Support Desk

 

For specific help on resetting your password for domain registration - please see this link.

Edited December 3, 2004 by TCH-Andy

[Boojum]

Andy,

 

The login information I need is actually the billing info, for which I cannot find any other login name/password.

 

Do I need to submit a help desk ticket?

 

I just received my second reminder notice from Billing, and would like to resolve this matter as soon as possible.

[TCH-Andy]

Hi,

 

Yes, submit a ticket at the help desk to the Billing department, and it will be sorted out there.

 

Assuming you mean Billing for the hosting - and not billing for domain registration....

Edited December 5, 2004 by TCH-Andy