smallstonefan Posted July 3, 2004 Posted July 3, 2004 Hi all, I'm hoping someone here can help. I entered a trouble-ticket but the info I was given didn't help. For some reason, I can't get my email through my Cox Internet access. If I check the email from work - no problem. If I try from home I get a "The SMTP server name you specified cannot be found. Please check the name and try again." message. I can't seem to get around this problem - and I'm stumped! Every now and then, I'll get the error yet still get some email, but most often I just continuously get the error. I set my wife up with an email account from my domain, and she gets the same error from her machine (also using Cox). Thanks to any who can help... Quote
TCH-Bruce Posted July 3, 2004 Posted July 3, 2004 I am assuming that your site is hosted here at TCH and that is the email you are having problems getting. Your incoming server name should be mail.****** If you still have your welcome email you could try entering the IP address XXX.XXX.XXX.XXX you were given for your site and enter them in your incoming mail server name field. Also your logon should be set up as you@****** and the password you set. Quote
TCH-Rob Posted July 3, 2004 Posted July 3, 2004 I have Cox internet as well. You can not have mail.****** as your SMTP address unless the SMTP port is 26. I just set mine as smtp.west.cox.net adjusting for region and leave the port at 25. The choice is yours but either way should work. Quote
smallstonefan Posted July 3, 2004 Author Posted July 3, 2004 I have Cox internet as well. You can not have mail.****** as your SMTP address unless the SMTP port is 26. I just set mine as smtp.west.cox.net adjusting for region and leave the port at 25. The choice is yours but either way should work. Thanks Rob - changing to Port 26 did the trick on my wife's computer. I'll test it on mine as well. I appreciate your help - this has been driving me nuts! woooot Quote
TCH-Rob Posted July 3, 2004 Posted July 3, 2004 Glad it worked out for you. Keep us posted. Thumbs Up Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 Glad it worked out for you. Keep us posted. Thumbs Up Well, no luck on my machine. I just upgraded Outlook hoping it might help. At least it has better diagnostics. It tells me that the server was found, but there was no response from the server. It then tells me to verify that the port and the SSL information is correct. I've tried port 26 and the default of 110 but neither worked. It's sending mail, but not receiving mail. This is REALLY frustrating, as I'm unable to get my email from home... Quote
TCH-Don Posted July 10, 2004 Posted July 10, 2004 Just to double check the settings: the user name for the cpanel default email if you use it is just the cpanel name and for all others it is user@domain Quote
TCH-Dick Posted July 10, 2004 Posted July 10, 2004 It then tells me to verify that the port and the SSL information is correct. TCH does not support SSL for e-mail. If you have log on using a secure connection checked in your account properties you need to uncheck it. Quote
TCH-Rob Posted July 10, 2004 Posted July 10, 2004 If you have AIMcatch me at tchgururob and we can compare notes since I have Cox as well. Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 Just to double check the settings: the user name for the cpanel default email if you use it is just the cpanel name and for all others it is user@domain Just for kicks I tried using the cpanel login/password. Same results; I can send email, but not receive it. Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 If you have AIMcatch me at tchgururob and we can compare notes since I have Cox as well. I appreciate the offer, but I'm afraid I don't have that. Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 It then tells me to verify that the port and the SSL information is correct. TCH does not support SSL for e-mail. If you have log on using a secure connection checked in your account properties you need to uncheck it. Nope, I don't have it enabled. Obviously Outlook isn't being too specific with its help! Why it can find the server but not connect is beyond me. It won't even find it if I don't use port 26 (as suggested here). With port 26 it finds it but won't connect. It sends just fine, which seems to be the opposite problem most have with Cox. When I try to receive email, I get this: "The server responded 220-server61.totalchoicehosting.com ESMTP Exim 4.34 #1 Fri, 09 Jul 2004 21:50:24 -0500". Does this help? Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 Hold a sec - I'm making progress. I'll report in a bit. Quote
smallstonefan Posted July 10, 2004 Author Posted July 10, 2004 The floodgates are open! Here's what I did: 1. Left the incomming server as mail.****. 2. Changed the Outgoing mail server to the proper Cox server. (Don't ask me why, since I was SENDING mail just fine!) 3. I deselected the checkbox "My outgoing server (SMTP) requires authentication" So, basically I changed the settings for SENDING mail even though that was working, and this fixed my problem of not being able to RECEIVE mail. Anyway, thanks to all that helped. Perhaps this post will help someone else out in the future... Quote
TCH-Rob Posted July 10, 2004 Posted July 10, 2004 That is exactly how I have mine set up. Seems to work well with Cox. Quote
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