caponenut

Thank-you Bruce! I appreciate the words and your concern. Wished they came out of the tech support guy LOL! I thought the live help was gone.Thanks for your patience and the link. I agree that I should look around for the answers myself. Guess sometimes we want immediate solutions. Best regards, Mario

I didn't know him, yet his photo with his pet made me smile! Looked like a man who saw only the good things of life. Rest in peace!

I almost never had a problem, but when I did in the past I had excellent and fast live service. I had put some photos and text last sunday and noticed that they had disappeared today. I tried to find out what was happening. Was it totalchoice or cutesitebuilder?? Looked and didn't see any status problems or any changes in the news sections. Maybe I looked in the wrong places. I tried to contact, but noticed no more live help and have to send a ticket. I got a reply and I'm told "the server has been changed"? fair enough! so I ask, I not being a hosting einstein "What is it I must change to get my site updated again to the new server?" After playing email tag, I ended up figuring out myself (swearing like a trooper). I got the wrong answers in what was needed in the ftp host address (I politely and clearly asked twice) Gave me the wrong answer and I had to do it trial and error. I had to upload 4 times and it kept dropping the ball till I finally got the right address in which it uploaded smoothly and stayed connected during the whole process. I find the customer service has dwindled, at least for me. Only because there really was no follow up to see if the problem was solved correctly and satisfactorily.