I almost never had a problem, but when I did in the past I had excellent and fast live service.
I had put some photos and text last sunday and noticed that they had disappeared today. I tried to find out what was happening. Was it totalchoice or cutesitebuilder?? Looked and didn't see any status problems or any changes in the news sections. Maybe I looked in the wrong places.
I tried to contact, but noticed no more live help and have to send a ticket.
I got a reply and I'm told "the server has been changed"? fair enough! so I ask, I not being a hosting einstein "What is it I must change