I myself hate the new theme. I left previous hosting company to come to TCH where my first account is, firstly because TCH is great, secondly the cPanel was easy to use. Being an IT person, I understand support issues, so having vendor supported software is important.
My beef is lack of notification of change. In our organization communication is paramount when making change. Fine announcements in the forums is one thing. But TCH needs to start contacting us by e-mail (it's customers) whenever it makes changes to our accounts (good or bad changes). The cPanel theme change is right up there on the one main weakness that TCH exhibits. Poor communication to customers regarding change to it's systems.
Yes, I know that there are thousands of customers, but that is part of doing business.
I for one am looking forward to a theme that doesn't treat me like a child with pretty pictures and force me to drill down levels to find the tools I need. As an administrator I don't want cute I want functional and fast.
A Happy TCH customer who would like better communication when you make changes and hopefully a new cPanel theme.
Todd Van Buren