TCH Maintenance Notice

Please be advised of the following upcoming planned server maintenance notification: Date: 10.30.2024 Time: 20:00 Server: Jumbo Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 10.28.2024 Time: 20:00 Server: Higgins Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 10.21.2024 Time: 20:00 Server: Higgins Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 10.18.2024 Time: 20:00 Server: Higgins Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 09.25.2024 Time: 20:00 EST Server: Duck Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 09.05.2024 Time: 8:00PM EST Server: Duck Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: PENDING Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 09.03.2024 Time: 8:00PM EST Server: Swan Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: IN PROGRESS Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following urgent server maintenance notification: Date: 08.27.2024 Time: 07:51PM EST Server: Caribou Service: All Service Impacting: Yes Scope of Work: Hardware Replacement Resolved: Yes Notice Source: https://status.totalchoicehosting.com The TotalChoice Hosting Technical team is aware of a service issue with the listed server and is working quickly to resolve it. We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

Please be advised of the following upcoming planned power maintenance notification: Date: 08.22.2024 & 08.23.2024 Time: 22:00EST – 02:00EST Service: Power Distribution Maintenance Service Impacting: Yes Scope of Work: Hardware Replacement Resolved: YES Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting power maintenance on PDU Units in our Southfield, MI, Data Center. The technicians will be replacing Power Distribution Units (PDU) located in Racks G0904 and G0908. Each server located in the above racks will be safely powered down and re-powered on after the PDU has been replaced. We do not expect downtime to last more than 10 minutes per server, however we are reserving the entire maintenance window. Thank you for your understanding as we maintain our infrastructure.

Please be advised of the following urgent NoSpam User Interface notification: Date: 08.16.2024 Time: 11:57PM EST Service: NoSpam Interface Services Service Impacting: Yes – Interface only Scope of Work: Hotfix Pushed to all NoSpam Cluster Servers Resolved: Yes Notice Source: https://status.totalchoicehosting.com We are currently experiencing an issue with the NoSpam interface. Our team is working diligently to resolve the problem. Please note that this issue does not impact the core functionality of mail processing. We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

Please be advised of the following upcoming planned server maintenance notification: Date: 07.29.2024 Time: 22:00 Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 06.12.2024 Time: Estimated Start Time 7:00 EST Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 06.11.2024 Time: ICompleted Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: Yes Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 06.10.2024 Time: IN PROGRESS Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Reason for Outage (RFO) – FAWN SHARED SERVER Incident Summary: On 06.03.2024, the Fawn server experienced an extended downtime during a planned migration to a new operating system. This document outlines the cause, impact, and corrective actions taken in response to this incident. Incident Details: Date of Incident: 06.03.2024 Duration of Outage: 07:00AM – 1230PM EST Affected Services: All hosted accounts on the shared server “Fawn” Incident Description: During the migration of our server to a new operating system, we encountered significant delays in restoring user accounts. This unexpected delay prompted our technical staff to halt the process and conduct a thorough review of the new hardware. Upon investigation, it was discovered that the RAID controller on the new hardware was faulty, which was the primary cause of the prolonged restoration time. Immediate Actions Taken: Hardware Inspection: Our technical team conducted a detailed inspection of the new hardware to identify the root cause of the delay. Paused Migration Process: Once the faulty RAID card was identified, the migration process was immediately paused to prevent further complications. Fault Identification: The RAID controller on the new hardware was identified as faulty. Service Restoration: The old server was returned to service to minimize downtime and restore user access to their accounts. Impact: User Accounts: Users experienced an extended period of downtime, resulting in limited or no access to their accounts and services. Service Degradation: Temporary service degradation occurred while switching back to the old server. New Maintenance Window: Schedule New Maintenance Window: A new maintenance window will be scheduled to complete the server migration with fully functional hardware. Conclusion: We apologize for the inconvenience caused by this outage and are committed to preventing similar issues in the future. Our team is taking the necessary steps to ensure a smooth and efficient migration process during the next scheduled maintenance window. Thank you for your understanding

Please be advised of the following upcoming planned server maintenance notification: Date: 06.03.2024 Time: In Progress Server: FAWN Service Impacting: Yes Scope of Work: Software Stack Upgrades Resolved: No Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following urgent network maintenance notification: Date: 05.26.2024 Time: 09:21 EST Service: NETWORK – DALLAS DATACENTER Service Impacting: Yes Scope of Work: Emergency Service Restoration Resolved: YES Notice Source: https://status.totalchoicehosting.com The TotalChoice Hosting Technical team is aware of a service outage affecting all services in our Dallas Data Center. Our team is currently working quickly to identify and resolve the issue. This issue also impacts some of our Status Monitoring Services. We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.29.2024 Time: COMPLETE Server: NERIS Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: YES Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.31.2024 Time: IN PROGRESS Server: SQUAW Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: No Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.28.2024 Time: IN PROGRESS Server: NEMUNAS Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: NO Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.28.2024 Time: IN PROGRESS Server: BUNKER Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: No Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.24.2024 Time: Completed Server: Windsor Service Impacting: YES Scope of Work: Software Stack Upgrades Resolved: Yes Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services.

Please be advised of the following upcoming planned network maintenance notification: Date: 06.08.2024 Time: 00:00 – 06:00 EST Service: Core Router Maintenance Service Impacting: None Expected Scope of Work: Hardware Upgrade Resolved: YES Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform non-service impacting network maintenance to upgrade line cards on a core router in the Southfield, MI, data center. While we expect no service impact during the maintenance event, we reserve the entire maintenance window. Thank you for choosing TotalChoice Hosting.

Please be advised of the following upcoming planned power maintenance notification: Date: 06.12.2024 & 06.13.2024 Time: Rescheduled Service: UPS Maintenance Service Impacting: None Expected Scope of Work: Maintenance Resolved: Yes Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform non service-impacting power maintenance on UPS Units in our Southfield, MI, Data Center. The UPS units will remain active during this maintenance and will function as expected in the event of utility power loss. Thank you for your understanding as we maintain our infrastructure.

Please be advised of the following upcoming planned server maintenance notification: Date: 05.23.2024 Time: Completed Server: Hyperion Service Impacting: YES Scope of Work: Operating System and Software Stack Upgrades Resolved: YES Notice Source: https://status.totalchoicehosting.com TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations. During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition. We appreciate your understanding and patience as we work to enhance our services. Thank you for choosing TotalChoice Hosting. View the full article