I have to agree about the reponses some hosts have given over there. Many of them start by degrading the person who made the bad review. While I agree some of them probably deserve it (like the 45,000 email in one day guy) you can tell a lot about a company by how they respond to criticism.
I am 100% satisfied with TCH (probably more) and am very thankful to have found them. I started out with one site with TCH and now have three. I will probably be adding a fourth soon although I am hesitant about that. Not because of TCH, but because the other host has been very good to me and I have not had any problems with their service. The price is the issue, they charge 3 times what TCH does. I wish I was made of money
Keep up the great work TCH!