This is an old thread but it brings up some questions:
1. If I were having this problem on a TCH-hosted domain (being hijacked and thus, me getting bounces to made-up emailaddresses@**** used by spammers) -- it isn't clear if this is enough to get an account suspended. It shouldn't be, since the TCH-hosted domain is a victim, not a perp.
2. Does TCH expect us to report abuse to dozens or hundreds of different emails, ip addresses, compromised mail relays, in order to keep from being suspended? This would be unfair to those who are hijacked like this.
3. What is TCH's level of awaress of sender-authentication schemes such as SDF? (sdf.pobox.com). My domains have implemented their DNS TXT records, which ought to indicate a serious attempt on my part to reduce the risk of my domain being framed as a spammer's domain.
The point is, to what extent must the victim go out of their way and spend time responding to this sort of thing to please TCH? Or put another way, at what point does TCH agree that the victim IS a victim (and has no virii) and consider the account in good standing and keep it active?
Also, what exactly is the mechanism by which suspension occurs? Some automated process, or is a human involved? In other words, how much opportunity does a TCH-hosted domain account holder have to alert TCH before TCH takes any adverse action on the account?
Some of this may be in the TOS or AUP but a reiteration in plain English here would be helpful. If any of it is in plain English in those two documents just let me know -- I don't have time to read them at the moment but have recently been a victim of this same problem and want to know the full scoop on response requirements, etc.