Ok, I guess I was a customer for 6 good months, no problems. Only minor ones that were quickly cleared up, I found the forums to excellent, and offered some of my knowledge of .htaccess to another member.
The way this forum promotes its "family pages" is pathetic, why on earth is it taking upwards of two months to sort this issue out, an issue that I cant see as anything other than a minor problem. I read with interest all of these people who are adding their sites for addition to "the family" and desperately want to scream "Dont Do It". In my honest opinion, I believe TCH is obtaining links from their customers to boost their own PR, I cant see any other reason. I know the arguments that will come back to me: TCH doesnt need the family pages, its best.. blah blah.. Truth is folks that there are plenty of hosting companies out their with equal/better services. Now TCH's problem is that you have dumped the feature that made me sign up origally, a jumpstart in being listed with the search engines.
The icing on the cake was your head guru folks, refusing to reply to a pm or email about this issue. My advice? You may not find better hosting than TCH, just dont try and add a link in the family pages.