I went to the help desk yesterday after I realized I can't fix it myself, but hesitated to submit a ticket because... well, it seemed weird to me that I must enter not only username, but password as well. It's like I call the bank and say "I believe there is a mistake on my bill" and they say "Sure, we'll help you right away ma'am. Tell us your credit card number, expiration date and this security code printed on the back of your card"
No really, don't TCH have administrative access or something? [i don't know how you call it].
Could you please explain?