jonestx

Tracing route to server26.totalchoicehosting.com [207.44.248.87] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms launchmodem [192.168.1.254] 2 10 ms 10 ms 11 ms adsl-157-175-1.shv.bellsouth.net [66.157.175.1] 3 11 ms 11 ms 10 ms adsl-81-248-1.shv.bellsouth.net [65.81.248.1] 4 12 ms 12 ms 12 ms 205.152.250.184 5 21 ms 20 ms 20 ms 205.152.250.54 6 21 ms 21 ms 22 ms axr00msy-7-1-0-1.bellsouth.net [65.83.237.80] 7 21 ms 23 ms 22 ms pxr00msy-2-0-0.bellsouth.net [65.83.236.34] 8 22 ms 22 ms 22 ms 500.so-1-0-0.GW5.NOL1.ALTER.NET [65.208.10.245] 9 22 ms 23 ms 23 ms 0.so-2-0-0.CL2.NOL1.ALTER.NET [152.63.102.94] 10 37 ms 35 ms 36 ms 0.so-0-2-0.XL2.DFW9.ALTER.NET [152.63.1.246] 11 37 ms 35 ms 37 ms 0.so-7-0-0.BR6.DFW9.ALTER.NET [152.63.103.78] 12 35 ms 34 ms 34 ms a3-0.uunet.dllstx01.us.bb.verio.net [204.255.169.22] 13 35 ms 34 ms 36 ms p16-0-1-0.r20.dllstx01.us.bb.verio.net [129.250.3.20] 14 39 ms 39 ms 44 ms p16-6-0-0.r02.hstntx01.us.bb.verio.net [129.250.4.25] 15 40 ms 40 ms 41 ms ge-2.ev1.hstntx01.us.bb.verio.net [129.250.10.142] 16 41 ms 42 ms 41 ms 207.218.245.51 17 43 ms 41 ms 42 ms 207.44.248.87 Trace complete. As you can see, tracert times are fine. It typically reports "Connected in 0.04 seconds" when sending a command to the FTP server....then there's a long delay before the command actually takes effect. I'm not too worried about it at this point. The site is basically developed and most of the changes to it from this point on will be a result of user interaction (posting new links, message board, etc.) It's just a family "keep-in-touch" site, most of it isn't even available to the public.

The issue isn't FTP speed. Speed is fine once it connects. Yes, I'm behind a ZoneAlarm firewall, but disabling the firewall doesn't correct the problems. I get the same results with my registered WS-FTP Pro, with the trial version of CUTE-FTP and the free program Filezilla. Tracert times look fine. Connection to TCH in all aspects is fine, web performance, connection to email, even the initial FTP connect, all normal. It's that 20-30 second DELAY after the connect before anything happens, and the frequent disconnects, that are annoying. I found the same delays when using my laptop from work with a dial-up account. Initial connection was fine, but a delay after any FTP command is issued before it actually takes effect.

We're still having this issue. Any news?

Sure, this is easy. Assuming you want to do a custom error code for your entire site, browse to your public_html directory with File Manager and locate the .htaccess file. Add a line to .htaccess like this: ErrorDocument 404 /404.php This assumes that 404.php is also in your public_html directory, if it's stored elsewhere you'll need to do a full relative path to it.

I always use passive mode. Like I said, I experienced the same problem with another host, and after they made some changes on their end, everything worked fine.

SquirrelMail is awesome! I was going to tackle installing it until I discovered you already had it available! Beats the heck out of NeoMail or Horde. Thanks, guys! Call me a happy customer!

I absolutely agree....but it's a resource anyone can find on a Google search for "cpanel mail". That being said, I repeat my earlier warning....this script is NOT for everyone. Installing it safely requires restricting access to it to your members, and some knowledge of PHP scripting....it will need some minor modifications.

If you run a family or club site, something like that, where you want to allow your members to signup for a POP account on your server, there's a way to automate the process. DISCLAIMER: This is NOT for everybody. This is only recommended if you have a membership site of some sort, and restrict it to your members. Check out this script: CPANEL Site Email Signup Script It's simple, it's effective, it works, and you can install it quickly and forward the user to your webmail after they signup. I pop it up in a new window, and direct the user to close the window after signup, with instructions where to find the webmail and Outlook setup links. Once again: DON'T MAKE THIS SCRIPT AVAILABLE TO THE GENERAL PUBLIC on your site unless you want a BUNCH of people getting free POP accounts from you.

I'm having some issues with FTP on Server 26. New customer, domain jonestx.us While FTP always CONNECTS, there's a long lag after the connect before anything goes thru. For example, I start to upload a file, I get "connected in 0.04 secs" or something like that, and the transfer actually starts about 30 seconds later. In addition, I'm developing PHP scripts, which means a lot of testing, recoding, etc. FTP seems to often time out after less than a minute of inactivity, on average. I edit a script, start to upload it, and get either "connection appears dead, retrying", or worse "no port". I also have problems when uploading a large number of files at once. For example, I uploaded the latest version of phpBB to install it, and as soon as the upload completed, FTP disconnected, without even trying to list the directory. That's not normal, guys. I use WS-FTP Professional. I ran into a similar problem on another host, and it was due to a user on the server pulling an unusually high amount of bandwidth. Everything on that host works fine since they moved that user to a different server. Please look into this for me. Over all, I'm very happy with your service, but this FTP issue is annoying.