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Posted

I uploaded a database file this morning and wrote overtop of one that shouldn't have been... does TCH make daily backups? I opened a help desk ticket at 11:56, so it's been about 45 minutes and I haven't heard anything. :( :)

Posted

The techs may be making calls to see what can be done for you. As I don't have access to that, all I can say is to give it a little time. You might could message one of the red coats you find online and see if they can look into your ticket's status for you.

 

As far as I recall, I don't think the daily backups grab the user data that you overwrote, but you may be lucky that the full backup happened last night or whatever.

Good Luck!

Posted

Thanks Glenn,

 

Yeah I'm hoping a backup of the entire site might lend to that very thing. I'm usually pretty good about grabing the current file from the server before I start making changes, but we all have our slipups! :)

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