KrycekIsMine Posted May 3, 2004 Posted May 3, 2004 My old webhost uses cpanel, and I signed up this morning with TCH. I'm still working my way around the site, and I followed the instructions in the welcome e-mail. I went to my domain registrar, and updated my DNS pointers. But, was I supposed to fill out something before pointing them? I'm trying to transfer my old website over to TCH. I'm so lost. - KIM Quote
HCSuperStores Posted May 3, 2004 Posted May 3, 2004 Hi Kim, I think you're Ok. It takes up to 3 days before your DNS information is updated all through the internet anyway, so it should be the first thing you do, in my opinion. If you think you messed up something, open a Help Desk ticket (also found on the top of this page) and someone will help you with your account. Chances are, you just need to upload your site to its new location and set up everything else with your site. Good luck and welcome aboard! Quote
KrycekIsMine Posted May 3, 2004 Author Posted May 3, 2004 Chances are, you just need to upload your site to its new location and set up everything else with your site. How do I do that? All I did so far is change the pointers on my registrar (which is RegistryRocket). Also, my old webhost is due tomorrow, but I think I have a 5 day grace period of not paying. So hopefully I can get my site fully transferred before my grace period is up. - KIM Quote
TCH-Thomas Posted May 3, 2004 Posted May 3, 2004 Im not sure either what HC means but i think he means as if you published a new site, from scratch that is. Quote
HCSuperStores Posted May 3, 2004 Posted May 3, 2004 Hi Kim, Sorry ... I guess I didn't understand your question. The information you have in your welcome e-mail should give you everything you need to upload your site. HOWEVER, you said that you came from a cPanel environment. TCH has been very helpful on getting people set up when their old host also used cPanel. Open up a Help Desk ticket and let them know you want help in setting up your account from your old host that used cPanel. You should be good to go with their help! Quote
TCH-Thomas Posted May 3, 2004 Posted May 3, 2004 Me walks away quietly ( ) since i have no idea how to transfer from cpanel. Quote
KrycekIsMine Posted May 3, 2004 Author Posted May 3, 2004 Thanks guys, I opened up a help ticket explaining my situation. - KIM Quote
ThumpAZ Posted May 3, 2004 Posted May 3, 2004 (edited) Heya Kim. Someone had asked about this in the presales forum. In there I laid out what was needed to do this. Oh well, you are on the right track now with a help desk ticket. Just please say that you have not already cancelled that other account. To do the cPanel move, TCH techs need access to the old site, and that means it needs to still be alive. As for the DNS propagation, you might be in a bit of trouble unless you get everything squared away fast, as access to the site will go away without the IP addy and username info you got when you first signed on with that other host. Good luck! EDIT: I cannot remeber who I talked to 5 minutes ago, let alone since the last time I slept. Especially when the topics are so close to one another. Oh well... just put me outta your misery Edited May 3, 2004 by TCH-Glenn Quote
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