gnome-girl Posted February 24, 2003 Posted February 24, 2003 I transfered my DNS on Friday and Saturday afternoon my site/email went down my site is back up (MT isn't working right but that's another issue) but my email is not working. I am not recieving anything since Saturday. When I ran a DNS lookup it said everything was updated on the 22nd and being that my site is working for the most part I am confused on how do I know when it's resolved for my email to work? Thanks www.gnome-girl.com Quote
gnome-girl Posted February 24, 2003 Author Posted February 24, 2003 Because the MT folder didn't copy over so I have to reinstall MT tonight my site is up but only in text right now that I can figure out later (I hope) it's the email that concerns me as I know I'm bouncing email all over the place. I have had copies of the bounced mail sent to me at work so I could know what was going on. Quote
rayners Posted February 24, 2003 Posted February 24, 2003 What were the error messages in the bounced email? Quote
gnome-girl Posted February 24, 2003 Author Posted February 24, 2003 This message was created automatically by mail delivery software (Exim). A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on server11.totalchoicehosting.com. The message identifier is: 18n4VL-0002Ph-00 The subject of the message is: hi~ The date of the message is: Sun, 23 Feb 2003 17:24:32 -0500 The address to which the message has not yet been delivered is: cheyenne@server11.totalchoicehosting.com (generated from cheyenne@gnome-girl.com) No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. Quote
Lianna Posted February 24, 2003 Posted February 24, 2003 Hi, You don't by any chance have the Default Address for your account set to :fail: or :blackhole: do you? If cheyenne is your main account username AND you have not manually set up an account for cheyenne@ AND you have the Default Address set to :fail: or :blackhole: then your mail will fail. If any one of those is not the case, then let me know. Lianna Quote
gnome-girl Posted February 24, 2003 Author Posted February 24, 2003 No I checked it's set to the following Default Address Maintenance All unrouted mail for will be sent to: gnome-girl.com: cheyenne Quote
Lianna Posted February 24, 2003 Posted February 24, 2003 Ok, so is cheyenne your main account username? Also, the default address must be set to a full address. For example, mine is set to: All unrouted mail for will be sent to: stoverdatasystems.com: lianna@stoverdatasystems.com That may be causing part of your problem. Even if cheyenne is the main account username, the default will need to be entered as a full address (name@domain.com) Try that, let me know what happens. Lianna Quote
gnome-girl Posted February 25, 2003 Author Posted February 25, 2003 It's set to cheyenne@gnome-girl.com now but still nothing Quote
gnome-girl Posted February 25, 2003 Author Posted February 25, 2003 And I also failed to mention that I can send mail from my account but I can not receive any. If that is any more help for you. I used Cpanel on my last server and this is so confusing me now Quote
Lianna Posted February 25, 2003 Posted February 25, 2003 Okie dokie. Let me get my boys fed some dinner and I'll work this with you in a bit, ok? Lianna Quote
gnome-girl Posted February 25, 2003 Author Posted February 25, 2003 Ok I'll be here for about an hour and half more then I have to run to a meeting but I'll keep checking untii then also I had to get an alterate addy for now so if you need to email me use gnomegirl33@netscape.net Quote
Lianna Posted February 25, 2003 Posted February 25, 2003 Ok, gnome-girl and I have a work-around in place. I am going to follow up with this in the morning. I don't think that the work around should have been necessary and will see if there is a root cause to the problem. Will followup here tomorrow. PS: Rayners, can you help her out with MT? Definitely not my area! Thanks. Lianna Quote
Lianna Posted February 25, 2003 Posted February 25, 2003 Gnome-girl, I just PM'd you about this. We think we know what happened here and also how to fix it....and make MT work in the process. Please contact me asap. Thanks. Lianna Quote
Lianna Posted February 25, 2003 Posted February 25, 2003 UPDATE (for everyone else following this thread): If your old host used cPanel and you simply ftp all of the site files to us, then the account files for mail aliases, etc will likely be overwritten with your old files. This can/will cause problems in more areas than just email, but this thread indicates some of the symptoms. Resolution: if your old host uses cpanel, please contact us and ask that we transfer your site account for you! It will take only a few minutes to do, relieve you of any hassles and keep your site in tact, just the way you left it on the old host! In other words, we can make it very easy for you. Per gnome-girl's situation, we are following up to see if we can get her old site simply transferred over. The old host account may no longer be available to us, but we are checking into it. Lianna Quote
gnome-girl Posted February 25, 2003 Author Posted February 25, 2003 Mail is working now and site is back up but I can not log into MT I get the following error Got an error: Unsupported driver MT::ObjectDriver::DBM: Can't locate DB_File.pm in @INC (@INC contains: ./extlib ./lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1 /usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at lib/MT/ObjectDriver/DBM.pm line 9. BEGIN failed--compilation aborted at lib/MT/ObjectDriver/DBM.pm line 9. Compilation failed in require at (eval 3) line 1. BEGIN failed--compilation aborted at (eval 3) line 1. I pm'd the MT guru so hopefully he can tell me the next step Thank you so much for fixing this you are really really great Quote
Lianna Posted February 25, 2003 Posted February 25, 2003 Update: Alan and HeadGuru got the MT thing all straightened out and Gnome-girl site is online. The MT issue was caused by file permissions not having carried over properly during the transfer from the old host. First we thought it was a perl version conflict, but with the setting of the permissions, all's well. Lianna Quote
gnome-girl Posted February 25, 2003 Author Posted February 25, 2003 Mad props to you all for your quick response and help. I was nervous to have to switch hosting companies because I truly liked where I was but had outgrown it and I now am confident I picked the right hosting company!! Thank you all so very much www.gnome-girl.com Quote
SEO Posted February 25, 2003 Posted February 25, 2003 Dad-gum I hate dating myself but I am curious…, mad props??? Quote
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