Newbie Needs Help About Email

[blacksmith]

In cpanel at the top it says you should "update your contact information here".

Is this an email address that is only used by TCH to contact me or is it an email address that visitors to my web site can use to contact me?

 

I set up "blackhole" yesterday. Today I changed the contact email and went to my website and sent myself a message by clicking on the link to the contact address. I got this response:

 

 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

blackhole@server56.totalchoicehosting.com

(generated from something@renovatedradios.com)

Unrouteable address

 

 

Do I need to wait a certain period of time for the new contact address to take effect?

 

Is blackhole screwed up?

 

Do I need to set up a different address to use in my web pages?

 

blacksmith

[TCH-Bruce]

Welcome to the family, blacksmith!

 

The address you give at the top of cpanel is for TCH to contact you.

 

When you say you set up blackhole, what did you do exactly?

 

Did you enter :blackhole: as the default address for all mail directed to your domain for which no email address is set up?

 

Have you created any email accounts?

[TCH-Bruce]

Forgot to move this thread to proper forum moving now.

[blacksmith]

I thought I was setting up a mail account when I set the default email address at the top of the cpanel page. Guess not.

 

After reading about using :blackhole: I went to Default Address Maintenance and left renovatedradios.com in the left box and put :blackhole: (without the colons) into the box on the right. Should I have put a name before "renovatedradios.com"?

 

Please steer me to the next step. If it's to go to Manage Accounts, that's a confusing page. What the heck are you supposed to do there, especially if you use Eudora instead of Outlook Express?

 

blacksmith

[TCH-Bruce]

Have you added any email accounts?

 

You did nothing wrong by putting :blackhole: in the right box. What that will do is if someone emails whoever@****** and "whoever" does not exist then the mail will be discarded.

 

You should create an email account for yourself and anyone else that you want to have an email address with your domain address.

 

Go to the Manage Accounts screen. You will see a main account which is the one assigned when you signed up with TCH and should be the same as your cpanel login.

 

Select Add Account and enter a name in the left box, the right box will contain your domain name. Then add a password. Then enter the quota allowed for this account. Then select Create to add it.

 

Now you should be able to send email to that account and receive it.

[ThumpAZ]

Adding an email address need not be scary for ya.

These simple steps will get you well on your way to sending and receiving messages:

Go to your cPanel and log in

Click Manage Accounts under Email

Click Add Account at the bottom of the box

Enter the Email Username you would like to use

Enter a Password

Enter a quota if you would like to use one (10-30MB should do you well)

Click "Create"

There you go... you have an email address

 

Go into Outlook Express and setup the mail account like you would any other. The only catch is to enter your email account name as

yourname+****** with the + in there.

 

Good Luck and let us know if you need more help.

 

Edit Bruce beat me to it, but I will leave this here for now... Bruce can get rid of what he wants to

Edited March 18, 2004 by TCH-Glenn

[blacksmith]

I read the tutorials. They helped. I'm closer now.

I set up 3 addresses: junk@mysite.com, ed@mysite.com, mylogin@mysite.com substituting my real site name for the "mysite".

 

I set up Eudora to send and retreive mail from junk and ed like this:

 

login name: ed@mysite.com

SMTP server: my normal setting

incoming mail: mail.mysite.com

 

I can now send to ed@mysite.com without Eudora giving me an error.

I can now check for mail without errors too.

 

Yet... After sending several emails to ed@mysite.com then checking for mail there, I get nothing.

 

What's wrong?

 

Oh, I replaced blackhole with :blackhole: with no effect, then replaced it with ed@mysite.com with no effect.

 

blacksmith

[TCH-Bruce]

I've helped all I can without being able to log into your cpanel and look.

 

Please open a Help Desk ticket to support (link above) and one of the techs will have a look. Thanks.

[blacksmith]

Took a break for 1/2 hour and checked mail and got it. Evidently I was trying to get things done buy needed to give email a longer time to get around.

 

I think I'm good to go now.

Thanks,

blacksmith

[TCH-Bruce]

Glad that it's working now.