Domain Support Pages

[TCH-Thomas]

Im trying to update the administrative contact for my pending transfer.

If I go to Pending Domain Transfers and click Registrar Acceptance Pending i can not update administrative contact.

In My Account Settings, Order History, Credit Cards & Payments, My Renewals, My Downloads, Sync Expiration Dates i can not do it either.

Then i go to support to click on E-mail support then i end up on a page with several subjects... but no e-mail form opens that i can email support from. Its like going around in circles and no way out. How do i update the administrative contact if i cant even email TCH domain support?

[TCH-Dick]

You cant update the contact info for a domain that hasnt been transfred to us yet, you would need to update it at the registrar you are transfering from.

[TCH-Thomas]

That I know, the problem is that for a long time now i have wanted to transfer my domain jikrantz.com from my registrar, registrera.com that had registrera@registrera.com as administrative contact in the beginning of this transfer try. Since then your guys has probably sent these transfer requests to the mentioned adress. Today i find out that the administrative contact has changed email adress. In several emails from TCH i read this:

We have determined that the email address of the current administrative contact is as listed below and a request for approval has been sent to that address. If you believe the email address below is not correct, you must visit your current registrar and have it updated.

So if TCH is sending transfer requests to the old adress and i can not change it either at TCH or at registrera.com then i can never have it transferred (since they probably never receives your requests) unless i can find out a way for you to send it to the right adress.

[TCH-Rob]

We can only sent it to the administrative contact that is currently listed for the domain.

[TCH-Dick]

You need to contact registrera.com since that is where the domain is currently registered.

[TCH-Thomas]

Guys, either you or me are misunderstanding this i think.

 

Registrera has asked me to ask you to send them a request for transfer which i have. Since this request first started registrera.com has changed email adress.If you then send it to wrong adress, they will not receive it.

 

We can only sent it to the administrative contact that is currently listed for the domain.

I can understand that, but what if they have changed adress since this request first started. Will that be automatically updated in your records?

 

What i dont understand is what i would want them since they have every right to have what adress they want. Only problem is that you have the wrong adress to their contact.

 

Example:

I have adress: tompa@jikrantz.com but i change to tompa@blah.com.

If you then email me, i will not receive it unless someone tells you i have a new adress.

In this case i wanna tell you they have a new adress, but i cant.

Instead i have to go to them and tell them that they have wrong adress in the TCH records.

I dont see how going to them will help me?

[TCH-Thomas]

Does the email support system working or not on the Domain registration pages work, cause i am ending up on different pages but not finding any pages with either forms or similar (email adress) to email support.