kaseytraeger Posted February 5, 2004 Posted February 5, 2004 Hello, I recently noticed something strange going on with the "Read Webmail" link located inside cPanel's E-Mail Account Manager. When I click the link to "Read Webmail" for any e-mail account other than the main account, I receive the following error message when the web browser tries to open the mail page. The page cannot be displayed The page you are looking for might have been removed or had its name changed. -------------------------------------------------------------------------------- Please try the following: Open the webmaster:@www.kaseyscreations.com:2095 home page, and then look for links to the information you want. If you typed the page address in the Address bar, make sure that it is spelled correctly. If you still cannot open the page, click the Internet Explorer Search button to look for similar sites. Internet Explorer Like I said earlier, this happens in every e-mail account I've created that is not the main e-mail account. I have no problem reading e-mail sent to these accounts if I use the "Web Mail" link instead of the "Account Manager" link. It's only when I try to read the e-mail from within the E-Mail Account Manager. It's been a couple of weeks since I've tried to read e-mail in this manner, so I'm not sure when it actually started, but for the last two or three days, it's been acting up like this. I've tried reading my e-mail from several different computers, but each one responds the same way. Here's the series of clicks I use to read my e-mail. Log-in to cPanel Under "E-Mail", click "Manage Accounts" In "Manage Accounts", click on "Read Webmail" for any account that is not the "main account". Or as a quick summary ... cPanel >> E-Mail >> Manage Accounts >> Read Webmail If anyone has any insight about this, please let me know! Thanks, Kasey Quote
JenH Posted February 6, 2004 Posted February 6, 2004 I have the exact same problem. If you get an answer, I'd like to know. I can't check my mail from anywhere. I can send mail from NEOMAIL. That's it. I have no idea what I am doing wrong. Quote
MikeJ Posted February 6, 2004 Posted February 6, 2004 If you haven't found the problem, you might want to open up a support ticket so TCH can look in your cpanel directly. Quote
kaseytraeger Posted February 6, 2004 Author Posted February 6, 2004 To JenH: On the one hand, I'm glad to hear that I'm not the only person experiencing this problem. On the other hand, I'm sorry you're having difficulty with your mail, too. I am going to open a help desk ticket for this item and see what the results are. If you want, I'll post my findings in this forum for you, especially if it's something we can do for ourselves if this happens again in the future! To BigGorilla: Thanks for the input. I didn't want to open a help desk ticket because I don't want to overburden the support staff, especially if it's something I can do myself. But this looks like it won't go away, so you're right...it's time to submit a ticket. Thx! Quote
JenH Posted February 6, 2004 Posted February 6, 2004 I'll keep watching to see what you find out. Thanks and have a great weekend.! Quote
MikeJ Posted February 6, 2004 Posted February 6, 2004 To BigGorilla: Thanks for the input. I didn't want to open a help desk ticket because I don't want to overburden the support staff, especially if it's something I can do myself. But this looks like it won't go away, so you're right...it's time to submit a ticket. Thx! Understandable. I had attempted to reproduce your problem though, on my account, and couldn't. So it would pretty much require seeing what how your cpanel is linking to it to really troubleshoot it. Quote
MikeJ Posted February 6, 2004 Posted February 6, 2004 If you want an alternate way to try to check your webmail, though, look at this thread about going directly to webmail. Quote
kaseytraeger Posted February 7, 2004 Author Posted February 7, 2004 To anyone out there who is interested in the results of this thread... It appears that the issue with not being able to read your e-mail from the cPanel E-Mail "Manage Accounts" link has to do with a cPanel theme. I was told it is a bug that is being worked out. Here's the reply from the TCH Support Desk. Can't read my e-mail within cPanel Hello Kasey, Its an bug with the cpanel theme which will be corrected soon. Please use the link http://www.******:2095 to check the mails. You have to use the complete email address as the login and the password corresponding to the account. Note: I deliberately blocked out my domain name because I don't want y'all to see what a lousy web site I have right now! At least I don't feel like I'm going crazy. For a while, I thought it was my browser or computer settings, but I've tried retrieving my email on at least a half dozen computers, and each time I can't get the same error. Whew!!!! Kasey Quote
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