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Posted

I'm trying to create a new FTP account to share a file with someone. I setup the account with username, password, and access only to a sub-folder beneath public_html. I have very carefully typed in the password...I even changed the password in cpanel twice to see if I had screwed it up, but it still won't let me connect to FTP.

 

I get a "331 user ok" entry in the log

and then a "530 authentication failed, sorry" entry

 

Any ideas as to what I've done wrong?

Posted

Tracy, are you setting up the ftp program

as

 

host name(port) =ftp.mysite.com

user =subfoldername@mysite.com

pass =*******

site url =http://mysite.com/subfoldername/

remote dir =(blank)

Posted

Got it, Don! Thanks. I guess I should've provided more info. in the first place. Sorry about that!

 

I set the user to

>user@mysite.com

and that did the trick.

 

Thanks again.

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