Reseller Account pre-sales questions

[billpetrin]

Hi,

 

I have a very unreliable host for my reseller account right now and you have the same features I need to make a smooth transition for all my clients.

A few questions about your reseller acounts:

 

1. Do you have Fantastico scripts available?

2. Do you do full directory backups everyday and can they be restored in the event of emergency?

3. I had a problem with my last host when AOL blocked email from their servers. Do you ever have this problem?

4. How many IP addresses do resellers get?

5. Do you have a reseller package with more storage than 2.5 GB?

 

thanks,

Bill

[Deverill]

Hi Bill,

I'll take a shot at the ones I know. Most of these can be found on the help site at Our Help Site if you have any further questions.

 

1. Do you have Fantastico scripts available?

I'm not sure - one of the others will have to take this but I don't think so.

 

2. Do you do full directory backups everyday and can they be restored in the event of emergency?

We take daily backups but the are only for mass restores like in the case of a server crash. We also take weekly and monthly backups that a client may request to be restored. Your data is safe in the case of a catastrophic loss but if it is a simple file deletion or something like that you may have to go back one week.

 

3. I had a problem with my last host when AOL blocked email from their servers. Do you ever have this problem?

TotalChoice Hosting has a zero-tolerance of spam and it is at least partly for this reason. If we get legit complaints from anyone reliable about spam we will disable the account until we can figure out the problem. If it is a "misunderstanding" on the recipient's part about what is spam we may reactivate the account quickly or even not disable it if it is a one-off. Otherwise, if it is identifiable as a spam campaign the account will be permanently disabled. It is totally up to the abuse team which way it goes but the functioning of the other sites on the servers is the main concern.

 

4. How many IP addresses do resellers get?

I am not sure. Sorry.

 

5. Do you have a reseller package with more storage than 2.5 GB?

Our largest reseller plan has 25 GB of storage. If you need more than that it can be purchased in blocks of 10MB/$1.75 per month. We also have dedicated server plans which means you have the whole machine to yourself.

 

Hope it helps,

Thanks for considering Total Choice Hosting.

[billpetrin]

Hi,

 

Thanks for the responses. One more question:

 

Are users able to install custom applications?

 

thanks,

Bill

[Lianna]

1. Do you have Fantastico scripts available?

3. I had a problem with my last host when AOL blocked email from their servers.  Do you ever have this problem?

4. How many IP addresses do resellers get?

No Fantastico, sorry.

 

AOL seems to complain of spam quite a bit when the email is forwarded from your domain to an @aol.com account. This is well documented here in the forums and we strongly advise against creating a forward from your domain to an @aol.com account.

 

Standard and Deluxe Resellers can request two IP addresses for private name servers. IP's are requested through the help desk and given based on the ARIN guidlines.

 

Are users able to install custom applications?

You may install custom scripts provided that they are not in violation of the Terms of Service (TOS) or Acceptable Use Policy (AUP). Also keep in mind that you will not have access to shell for installation.