My Turn - I Have A Unique Www Glitch

[Shiva]

I have a problem with URL. I must be honest. It is not here at TCH (though it will be when the lease runs out). I do have a site here so with that, I hope I'll hear tips back from my neighbours here.

 

The problem is this. if I type the URL as http://www.westside.ca I get the following error:

• Gateway Timeout
  The following error occurred:
  

 A DNS lookup error occurred because the request timed out during the lookup.

[/i]But, if I type http://westside.ca, dropping the WWW, I get the web page.

 

This does not happen all the time - but often enough to be very frustrating and costly in lost visits and reputation of reliability. I've talked to the host, many times. They seem convinced it is my ISP. I've been through it all with my ISP, they are convinced it's the host. DNSreport.com reports my site on the two name server, but it is not there, it is on another nameserver - according to my host.

 

Mail too is sporadic from my westside.ca mail host. Too often, when checking for mail, all accounts report "No such host - check pop3 server".

 

Both problems, as I say, are intermittent. Sometimes it last a few minutes, other times hours and in two cases a day. The two have never occured at the same time - i.e. the WWW url ,may not work, but email will, or vice versa.

 

Ideas?

[jslagle]

It is not here at TCH (though it will be when the lease runs out).

Why not go ahead and move the site?

 

If you stay and continue to have these problems you will lose more business than the few dollars a month to host with TCH

[Deverill]

It is likely there is a problem with the DNS records. I'm sure if you go ahead and switch to TCH it will all be worked out in the move.

[Shiva]

Why not go ahead and move the site?

I moved one here already. The one I'm concerned about has many CGI, and internal links that would all have to be redone - again, and that takes a lot of time - which I dont have at present. I was hoping to find the problem. It's quite obvious that it's a DNS problem - I mean, if the tire's flat on the bottom - chances are, it's flat all the way around

If you stay and continue to have these problems you will lose more business than the few dollars a month to host with TCH

I understand what you are saying - it's simple logic. But I want to find the hole. No sense in spending the time and money moving it if the problem moves with it. And, it's more than a few dollars a month. I have to remain cost effective with the clients money - the cost for my time to move, is hardly being effective - since we just moved from one Host From Hades to a intermitent problem.

 

I'll do some deep searching on the Apache groups and see what comes up.

 

Thanks for your interest.

[Deverill]

It sounds to me like the internal DNS records at your current host are messed up and they are probably way beyond your reach as a customer. I'd ask them about it.