Planned Server Maintenance – FAWN SERVER

[TCH Maintenance Notice]

Please be advised of the following upcoming planned server maintenance notification:

Date: 06.03.2024
Time: In Progress
Server: FAWN
Service Impacting: Yes
Scope of Work: Software Stack Upgrades
Resolved: No
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations.

During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition.

We appreciate your understanding and patience as we work to enhance our services.

[Head Guru]

Good Morning!

We have started the maintenance on this server.

I will update things as we move along.

[Head Guru]

We have completed the installation of the software stack and are working towards starting account restorations.

So far so good.

I will update shortly.

[Matthew Card]

Thanks for the update Bill

[tastewar]

My domain is down since around 7:30 a.m. ET. Clearly related to this work. I am surprised to read that "Software Stack Upgrades" would require account restorations, and that if this was expected, it would be done at that time of day.

Is there an estimate on when things will be back up and running normally?

[adversecreations]

My clients and I are sort of dead in the water with no email today. Any updates on resolving this?

[Head Guru]

We have started account restorations at this time.

 

[tastewar]

Since we're just repeating things we've said before, 

My domain is down since around 7:30 a.m. ET. Clearly related to this work. I am surprised to read that "Software Stack Upgrades" would require account restorations, and that if this was expected, it would be done at that time of day.

Is there an estimate on when things will be back up and running normally?

[Head Guru]

Accounts are restored in alphabetical order based on the username of each account.

We are moving through accounts as quickly as possible.

This migration is to an entirely new major distrubution of the operating system, which there is no upgrade path for. Thus the restoration of accounts is required.

I do not have an estimated time for completion.

 

[tastewar]

Thanks for the update! Perhaps in the future, the message could be clearer about the lengthy downtime that was expected.

[Head Guru]

2 minutes ago, tastewar said:

Thanks for the update! Perhaps in the future, the message could be clearer about the lengthy downtime that was expected.

You are welcome and thank you for your understanding

[Kinomoto-san]

Hello Head Guru,

 

MySQL 8.0.xx uses "caching_sha2_password" as the default value for the "default_authentication_plugin" variable.

My hosted webstore needs the legacy default value "mysql_native_password" to work properly.

Please help.

 

Thank you.

[ZackOhren]

3 hours ago, Head Guru said:

We have completed the installation of the software stack and are working towards starting account restorations.

So far so good.

I will update shortly.

I understand the restoration is underway, as already asked here is there any kind of timeframe for that? Hours? Days? It's Monday morning and we're attempting to get to work here so just figuring out how long of a break I'm on here would be helpful. I understand maintenance is generally good for the long term health and safety of my server so don't take this as anger, just confused and looking for any kind of clarity. I also just became aware that all email is getting kicked back to clients saying "message couldn't be delivered to xxxx because the remore server is misconfigured". This is double bad as I was awaiting some important emails this morning that at this point I assume I will not get ever. 

[adversecreations]

Is there a way to retrieve emails that were missed/bounced during the maintenance?

[Head Guru]

Hello,

Any emails that would have been sent to the server during the outage would be retried by the sending server; typically, this is not an issue.

 

5 minutes ago, adversecreations said:

Is there a way to retrieve emails that were missed/bounced during the maintenance?

 

[Head Guru]

Hello,

We have run into some issues with the migration, so we have decided to reverse our plans and bring the old server back online.

Our team will review the new server and determine the issue, and once this is done, we will revisit this migration at a later date.

We are very sorry for this unforeseen issue, and thank you for your understanding.