TCH-Bala Posted April 27, 2019 Posted April 27, 2019 As part of the upgrade plans TCH has for our server farm, we will be migrating all accounts on this server to a new server tomorrow. This would provide you with more power, stability and potential to further expand your business. The new server is on the same dns cluster, the sites will work fine as soon as the migration is complete. Since this is a completely new server, all accounts WILL be getting a new IP address. You still WILL NOT need to make any IP changes or DNS modifications from your end if you are using our nameservers. If you are using external nameservers or pointing the domain via IP from outside, you will need to update the IP to the one mentioned below. Please note that this needs to be done only after the migration is reported complete here. old IP :: 198.38.77.46 new IP :: 198.38.77.79 As always our technical support team will be online to attend your queries.
TCH-Bala Posted April 28, 2019 Author Posted April 28, 2019 We will be starting migration in a few moments. Please refrain from doing anything on the accounts till this is reported as complete.
TCH-Bala Posted April 29, 2019 Author Posted April 29, 2019 We ran into some issues with the backup process so we are now treading slowly to ensure that the accounts that are being transferred are done properly. The accounts are very large so will take more time than we estimated. We are now working with lesser number of accounts in batches so that downtime can be avoided. We will update you as things progress
TCH-Bala Posted April 30, 2019 Author Posted April 30, 2019 Migration complete. This took longer than what we initially estimated. But the delay was needed to make sure that the data from old server gets copied correctly. We apologize for the delay and thank you for your patience. If you are seeing any issues, please open a ticket via our Help Desk, we will gladly check it out.
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