BrianB Posted April 24, 2013 Posted April 24, 2013 (edited) I am having an issue with a particular subdomain (server is jarjar, if it matters) I created sub1(dot)mydomain(dot)com and it points to /www/sub1/ directory on my virtual host However, I can't seem to access it via http://sub1.**** yet accessing via http://www.sub1.****/ seems to work. I have never had this problem with any other subdomains on my site (always able to access without the www prefix). This is a problem as I have marketing materials already in print and campaign signs already in transit with QR codes to go directly to the subdomain without the www prefix. Here are the two DNS records in cPanel: Domain TTL Class Type Record sub1(dot)mydomain(dot)com 14400 IN A 208.76.82.220 www(dot)sub1(dot)mydomain(dot)com 14400 IN A 208.76.82.220 Any ideas? Edited April 24, 2013 by BrianB Quote
TCH-Alex Posted April 24, 2013 Posted April 24, 2013 Please submit a ticket to the help desk - so we can take a look at this. Quote
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