So as of yesterday (2-APR-2013) server jarjar is being "blacklisted" by some email recipient servers (frontiernet.net in my situation).
I was told in the helpdesk ticket that "there is nothing TCH can do about it".
As a paying, AUP-compliant customer (with 3 separate accounts, no less), I think that is a bad answer.
I would like to know what TCH plans to do to improve customer service in this area. (Is Head Guru listening?)
For instance, why can't TCH, after dealing with the abusing customer, change the IP address of the server and update DNS? Why doesn't TCH have a few IP addresses in reserve for a rotation program to support this?
I understand there are going to be customers who come in and violate the AUP, but come on, why should my enterprises be punished for that with no recourse?