Suspension For (Erroneous) Report Of Phishing

[zethon]

First I will say that I have been a customer of TCH for a numbers of years and overall have been very satisfied with the service. I hope to remain a customer for some time come.

 

This morning I woke up to find that my forum hosted by TCH had been suspended. When I looked at the ticket it turns out that my site was reported for phishing. What happened was that I posted this link:

 

https://docs.google....sTXpIN3c&gid=10

 

(Edit: it is interesting to note that your forum software also shortened the link almost identically.)

 

Which the forum software I use then truncated to this:

 

https://docs.google.....TXpIN3c&gid=10

 

Basically, the software renders this as <a href="[original link'">[shortened link]</a>

 

If you copy/paste the shortened link into a browser you simply get Google Doc's "Page not found" page. However, someone who has an ax to grind with me reported this link as a phishing site and my account was suspended.

 

I am just wondering what the procedure normally is...? It is a little worrisome that my site could be brought down from a simple claim of linking to a phishing site and without any research to determine the validity of the claim.

 

Thank you.

Edited November 20, 2012 by zethon

[TCH-Dick]

I am just wondering what the procedure normally is...? It is a little worrisome that my site could be brought down from a simple claim of linking to a phishing site and without any research to determine the validity of the claim.

 

Unfortunately, I have to agree with you and I am reviewing this with our techs to insure it was handled properly and that you get a proper update.