Help With New Account

[kktran]

hi,

 

i just registered a new domain and bought a hosting plan friday, but the account's not up yet. i have a charge on my credit card and i have an email receipt from mypaysystems.com -- what did i do wrong? when i use the payment link that came from the TCH email, i get the following error message:

 

"Product ID not registered within the database. Please check the referring URL and try again. If you are having problems integrating TotalCart into your web site, please contact our support staff at support@paysystems.com."

 

i submitted a ticket at the help desk and rick replied once to my original post, but i haven't heard anything back regarding my subsequent posts.

 

i've had this billing problem before with a previous domain/hosting plan and bill kish was able to help me then.

 

someone please help/respond!

 

thanks,

khang

[TCH-Sales]

I'm chatting with you right now about this, so we'll carry this on from there!