borfast Posted January 9, 2003 Posted January 9, 2003 (edited) I'm not able to delete the /catalogs folder. It's there because of the Interchange installation I did a few days ago and now I want to get rid of it. Since it doesn't have an uninstall feature, I wanted to delete it manually, like I did the last time I installed Interchange. Last time I used cPanel's File Manager to delete the damn thing, but now I'm not able to delete it neither by FTP or through cPanel's File Manager. Trying FTP, the server told me it couldn't delete the folder: "550 catalogs: Directory not empty" When I tried cPanel's File Manager, I noticed that the 'catalogs' folder was still in the trash bin from when I deleted it the last time. I tried emptying the trash bin with no success and if I try to delete the '/catalogs' folder, it tells me: mv: cannot overwrite directory `/home/borfast/.trash/catalogs' So what's the deal with this 'catalogs' folder? Thanks in advance EDIT: I forgot to mention that I can't delete the '/.trash/catalogs' directory by FTP, either. The error is the same from when I try to delete '/catalogs'. Edited August 10, 2004 by TCH-Raul Quote
Lianna Posted January 9, 2003 Posted January 9, 2003 it couldn't delete the folder: "550 catalogs: Directory not empty" Open the catalogs folder and delete its FILE contents. Then delete the folder. L Quote
borfast Posted January 9, 2003 Author Posted January 9, 2003 (edited) I did think of that and tried it but it didn't work wither I believe that part of the problem is that inside '/catalogs' there are some folders that are owned by another user - user '502'. For instance, every folder inside '/catalogs/borfast/tmp' is owned by user '502' and I can't delete them. Still, there are directories that are empty and I can't delete them, so that's probably not the whole solution to the problem. For instance '/catalogs/borfast/products' is empty and the server does not allow me to delete it. Edited August 10, 2004 by TCH-Raul Quote
kellybellydotnet Posted January 9, 2003 Posted January 9, 2003 I'm having a similar problem. I accidentally installed the Interchange Cart when my account was first activated and I was playing around with all the features. I managed to delete the /catalogs folder, but now I cannot remove it from .trash. I get the following errors: >rm: cannot change to directory`/home/kellbell/.trash/catalog/kellbell/session/3': Permission denied rm: cannot remove directory `/home/kellbell/.trash/catalog/kellbell/session': Directory not empty rm: cannot change to directory `/home/kellbell/.trash/catalog/kellbell/tmp/addr_ctr': Permission denied rm: cannot change to directory `/home/kellbell/.trash/catalog/kellbell/tmp/retired': Permission denied rm: cannot change to directory `/home/kellbell/.trash/catalog/kellbell/tmp/3': Permission denied rm: cannot remove directory `/home/kellbell/.trash/catalog/kellbell/tmp': Directory not empty rm: cannot remove directory `/home/kellbell/.trash/catalog/kellbell': Directory not empty rm: cannot remove directory `/home/kellbell/.trash/catalog': Directory not empty rm: cannot remove directory `/home/kellbell/.trash': Directory not empty Trying to change permissions doesn't work, and when I try to restore the folder I get the following error: >Fatal Error! Cannot find trash index file. at Cpanel/Fileman.pm line 1276 Help! Quote
Lianna Posted January 9, 2003 Posted January 9, 2003 Could the two of you please drop a helpdesk ticket about this? I don't know the answer, but seems that some snooping needs to be done. Lianna Quote
borfast Posted January 9, 2003 Author Posted January 9, 2003 (edited) I sent the helpdesk ticket. Thanks again Edited August 10, 2004 by TCH-Raul Quote
kellybellydotnet Posted January 10, 2003 Posted January 10, 2003 My Help Desk ticket is also sent. Thanks! Quote
borfast Posted January 10, 2003 Author Posted January 10, 2003 (edited) OK, I sent the help desk ticket and it was answered: I went ahead and deleted the catalogs directory from your .trash directory. Thanks for using our service. David But since David only deleted the /.trash/catalogs directory, I still had the /catalogs directory to delete, so I went ahead and reopened the help desk ticket, explaining the situation and asking them to delete the folder. Here's the answer I got: If you use a true FTP client this would not happen. Thanks ------------- Enjoy your day. Regards, Ayman Hakim Support Services Team What do you consider a "true FTP client"? Is the Linux FTP command line client that I used good enough or do I have to use SmartFTP (which I also used and many people on this board seem to love)?... I really didn't get if this answer was ironical or if Mr. Hakim didn't read the previous note I sent, explaining that I also used an FTP client, not only the cPanel's File Manager... Edited August 10, 2004 by TCH-Raul Quote
rayners Posted January 10, 2003 Posted January 10, 2003 (edited) I went ahead and deleted the /.trash/catalogs directory in your account. I apologize for missing the /catalogs directory the first time through. Darn head cold. Edited August 10, 2004 by TCH-Raul Quote
borfast Posted January 10, 2003 Author Posted January 10, 2003 (edited) That's OK, no problem there What I didn't understand was the second answer I received... Edited August 10, 2004 by TCH-Raul Quote
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