File Permission Problem

[Kathy_P]

Earlier this week I helped a friend move her blog to TCH from another, more expensive webhost. We manually installed the most recent version of WordPress using Filezilla and I imported her backed up WordPress database using phpmyadmin. Everything seems to be working well except that she can't upload photos with WordPress's media uploader. It tells her it can't create the file and to check that wp-content/uploads is writable. Well, according to Filezilla and the Cpanel file manager, it is writable. We changed file permissions to 775 on that folder and still had the problem. I am thinking this is a problem with who "owns" the files. Filezilla reports both owner and group as 571. I don't know what that translates to, or what it should be.

 

What should she ask Tech Support to change the file and group ownership to? What should file and folder permissions be set to so that WordPress will function correctly? Right now she has set the uploads folder to 777 and is able to upload photos, but I know this is not secure. However, it is the only permission setting that is working.

Edited January 16, 2010 by Kathy_P

[TCH-Bruce]

Ask tech support to check the ownership of all files and folders for the account and set them to what they should be.

[TCH-Carl]

Kathy,

 

uploads should work on 755 permissions, I believe it is the ownership that seems to be the issue. As Bruce said, please raise a support ticket, we will gladly check it out.

[Kathy_P]

My friend did contact Tech Support, and they changed all the folders under wp-content (themes, plugins, uploads, upgrades) to 777. The owner and group are still listed as 571 in Filezilla. I am not sure what that means, but I suspect it means the wrong entity is considered the owner of those directories and the files under them. How should my friend communicate this to Help Desk support? Obviously you can write to a file with 777 permissions, but as you say, 755 should work, and 777 is insecure. What, exactly, should she be asking them to change, and what should she be asking them to change it to?

[TCH-Bruce]

Use this link to access the help desk: https://ssl.totalchoicehosting.com/supportdesk

 

Ask the techs to check file ownership of the all the files and folders for their account and change them to be owned by them. Then all the folders in the WordPress installation should be set to 755 permissions.