Where Do I Find Help On Server Verification For Email

[dorich]

When I open my email client for the first time in a session I get an error message back saying that it cannot verify the identity of mail.****

The details say that "The certificate for this server is invalid etc. etc."

 

Where can I find information on this subject and get an education on what I need to do so that I don't keep getting this error message pop up.

 

I looked through the main forum headings and it wasn't obvious that there was a section that would deal with this issues.

 

Thanks

[TCH-Bruce]

Not knowing your domain you are probably on a shared server which means the certificate is tied to the server and not your domain. You can eliminate the error setting your mail servers to the ones listed in the certificate.

[dorich]

Not knowing your domain you are probably on a shared server which means the certificate is tied to the server and not your domain. You can eliminate the error setting your mail servers to the ones listed in the certificate.

 

 

Hi Bruce:

 

Thanks for moving my post to the appropriate forum.

 

This is a shared server, do you want the domain name?

 

I need a little more guidance in solving this issue.

 

When I open the certificate the only domain I see is * dot tcXXXXXXXXX dot com. I don't see any reference to a server.

 

I have the following questions:

1. When you reference a server are you referring to this domain name or should I be looking for something else?
   
2. Are you suggesting that I change my incoming and outgoing settings to mail dot tcxxxxxxx dot com. Instead of mail dot mydomain dot com?
   
3. When I show the certificate there is a checkbox at the top that is unchecked. The text assocated with the box says something to the effect "Always Trust *dot tcxxxxxx dot com"? Should I check that box. I'm using mail.app is OSX.
   

 

 

Thanks for your help.

[TCH-Bruce]

Yes, it will be your-server-name.tchmachines.com that you want to set the names too for the mail to eliminate the message. Or you can just tell your email client to accept the certificate and that should also stop it.