perfectdreams Posted November 28, 2008 Share Posted November 28, 2008 Okay, I'm a new "user" to TCH. I was here, then left, and came back because one domain needed it's own hosting account. Anyway, with my other host, I'm able to update plugins for Wordpress with nary a problem. Here, though, I'm having fits trying to figure it out. I set up a new FTP account, just to be on the safe side. What I'm trying to figure out is the hostname. WP installation: http://sigsnmore.com/shop/ I've tried localhost, just adds ://sigsnmore.com/shop/ to the end of that. Tried ftp.sigsnmore.com and it does the same thing, as well, as doing it with shop added on. Tried http://sigsnmore.com/ with and without shop and it says, always: Failed to connect to FTP Server Any suggestions on how to make this work? It saves a heck of a lot of time, since I will be able to upgrade WP through that way. And if it matters, I'm using WP 2.7 beta 3 Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted November 28, 2008 Share Posted November 28, 2008 Change your FTP account to have access to /public_html only and that will make it work. I use this feature on 6-different blogs and have zero issues. For the host name use ftp.your-TCH-domain.ext Quote Link to comment Share on other sites More sharing options...
perfectdreams Posted November 29, 2008 Author Share Posted November 29, 2008 I've done that, and it still does a forward: ftp.sigsnmore.com://www.sigsnmore.com/public_html/shop Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted November 29, 2008 Share Posted November 29, 2008 I'm not sure what you mean it's doing a forward. What are you entering for hostname? I don't have any plugins needing updating at the moment so I can't see the dialog that it presents but it was pretty simple to use. If I'm not mistaken it only asks for 3 pieces of information. hostname - ftp.you-TCH-domain.ext ftp user - the ftp user you created password - the password for the ftp user you created And a drop down box to remember the password. As I said I manage 6 WordPress blogs and use the feature all the time so I know it works. Quote Link to comment Share on other sites More sharing options...
perfectdreams Posted November 29, 2008 Author Share Posted November 29, 2008 I'm not sure what you mean it's doing a forward. What are you entering for hostname? I don't have any plugins needing updating at the moment so I can't see the dialog that it presents but it was pretty simple to use. If I'm not mistaken it only asks for 3 pieces of information. hostname - ftp.you-TCH-domain.ext ftp user - the ftp user you created password - the password for the ftp user you created And a drop down box to remember the password. As I said I manage 6 WordPress blogs and use the feature all the time so I know it works. That's exactly what I've been using and it gives me: Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted November 29, 2008 Share Posted November 29, 2008 I see the images and that's bizarre. Try just your domain name with out the ftp. and see what happens. If it still changes the path please open a ticket with the help desk and have them take a look at it. Quote Link to comment Share on other sites More sharing options...
perfectdreams Posted November 29, 2008 Author Share Posted November 29, 2008 I see the images and that's bizarre. Try just your domain name with out the ftp. and see what happens. If it still changes the path please open a ticket with the help desk and have them take a look at it. Without the http:// part: Failed to connect to FTP Server sigsnmore.com/://sigsnmore.com/ With the http:// part: Failed to connect to FTP Server http://sigsnmore.com I think I might have to open a ticket. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted November 29, 2008 Share Posted November 29, 2008 Maybe it has something to do with using version 2.7 beta 3. I do not run beta software on my sites. Quote Link to comment Share on other sites More sharing options...
perfectdreams Posted November 29, 2008 Author Share Posted November 29, 2008 Maybe it has something to do with using version 2.7 beta 3. I do not run beta software on my sites. It works on my other hosted site, but its with a different company. I guess that *could* be part of it, but I like 2.7 too much to go back to 2.6, I'll just wait. It's only Akismet needing an update, and since it's just that site saying it needs an update, I'll wait and see if the new, non-beta version has the same problem. Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted November 29, 2008 Share Posted November 29, 2008 Well if you open a ticket with the help desk maybe they can see if anything is wrong with the installation. Quote Link to comment Share on other sites More sharing options...
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