FXChrissy311 Posted October 4, 2008 Posted October 4, 2008 (edited) I have a reseller's account and would like to delete one of the sites hosted on that reseller account's web space. Since TCH makes backups for their customers, is data ever completely deleted? Or will a snapshot of the deleted site be forever stored on a back up tape somewhere? Thanks in advance for any and all info. Edited October 4, 2008 by FXChrissy311 Quote
TCH-Bruce Posted October 4, 2008 Posted October 4, 2008 When you delete an account from your reseller space it is deleted from the server. Backup archives are rotated so eventually the data will be gone for good. Quote
FXChrissy311 Posted October 4, 2008 Author Posted October 4, 2008 When you delete an account from your reseller space it is deleted from the server. Backup archives are rotated so eventually the data will be gone for good. Thanks Bruce. Do you know how long it takes to rotate through the backup archives? I'm curious to know how much time would be needed to guarantee all data has been deleted. Thanks again for the info. Quote
TCH-Bruce Posted October 4, 2008 Posted October 4, 2008 Sorry, I don't but if you open a ticket with the help desk they should be able to tell you. Quote
FXChrissy311 Posted October 4, 2008 Author Posted October 4, 2008 Sorry, I don't but if you open a ticket with the help desk they should be able to tell you. Thanks again! Quote
FXChrissy311 Posted October 5, 2008 Author Posted October 5, 2008 Sorry, I don't but if you open a ticket with the help desk they should be able to tell you. I had hoped to update this thread with more specific information for others interested in this topic, however technical support seems to be dodging my question. Technical support said that TCH does weekly updates, but no matter how I word the question, they have not given me a straight answer as to how long it will take for archived deleted data to be rotated through the backup cycle so that it is gone for good (as Bruce mentioned). I just wanted to know how the data I upload to TCH is treated (in all aspects, but in this case specifically upon being deleted). As an example, Google recognized the need to inform everyone that they would only hold onto their data for 18 months. They did this to be up front with their users. Overall I've had a really good experience with TCH, so I thought TCH would take the same proactive approach in regards to having set standards for the handling of their customer data. Judging from the lack of a straight answer from technical support, it seems TCH does not. This is disappointing. I understand that upon deleting an account, the data from that account will "eventually" be gone for good. But, I was looking for a more specific answer to my question. If anyone has any more information in regards to this topic, please post. Thanks! Quote
TCH-Dick Posted October 5, 2008 Posted October 5, 2008 I'm sorry that tech support's response wasn't very clear but that doesn't equate to dodging the question., we have nothing to hide. Remote backups rotate out on a weekly basis, so data there is kept no more than one week. Local cPanel backups can stay on the server up to 6 months on average. This is due to fact that cPanel does not automatically remove backups at the time of deletion and they are manually removed. Please let us know if there any other concerns with retention of backups that we can address for you. Quote
FXChrissy311 Posted October 6, 2008 Author Posted October 6, 2008 (edited) I'm sorry that tech support's response wasn't very clear but that doesn't equate to dodging the question., we have nothing to hide. Remote backups rotate out on a weekly basis, so data there is kept no more than one week. Local cPanel backups can stay on the server up to 6 months on average. This is due to fact that cPanel does not automatically remove backups at the time of deletion and they are manually removed. Please let us know if there any other concerns with retention of backups that we can address for you. Thank you for replying with more detailed information. I understand (hope) TCH has nothing to hide, but that's not why I said technical support was dodging the question. I felt technical support was dodging my question b/c they failed to provide the detailed answer you provided. Technical support made no effort to make sure I understood what they were saying. Considering I asked the same question a number of times, it was obvious that their answers were not clear enough. As I said in an earlier post, I have generally had good experiences when communicating with TCH, but the replies I received this time around sounded more like "I just want to close this ticket" responses. Bruce was kind enough to let me know that backup archives are rotated so any deleted data would eventually be gone for good. His post implied that there are multiple archives to rotate through (that's at least what I got from it). So, I just wanted to know if #1 that was the case and #2 how long it would take to rotate through all of the backups. I expected technical support to give me a little more information than 1 sentence (especially after I replied asking for more detail). Thanks again for the information though. I know the issue with technical support is not your fault or Bruce's. Thanks for taking the time to reply. Edited October 6, 2008 by FXChrissy311 Quote
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