Email Troubles

[BrettWho?]

I wasn't sure where you ask this question so I am putting it here...

 

For some unknown reason I am not getting emails at the account I have used to set up my hosting. I opened up a ticket with a billing question but I have not received any word yet (because of the email issue). How can I go about changing the email address so I can communicate with you guys properly?

 

Thanks,

-Brett

[TCH-Bruce]

You can log into the help desk and give them another address to contact you.

[youneverknow]

Or get into C-Panel and change your preference there.

youneverknow

[BrettWho?]

You can log into the help desk and give them another address to contact you.

 

When I try to log in it keeps telling me "Invalid Username or Password". And I can't get my password sent to me via email because I will never get it. If I register under a new email address can I submit a ticket under that email address?

[BrettWho?]

Or get into C-Panel and change your preference there.

youneverknow

 

I did that already, I wasn't sure if I needed to change the email else where though.

[TCH-Bruce]

Have you opened tickets with the help desk before? You password does not change. Look at one of your old tickets where you did receive a message back with email/password to login with.

 

If that does not work, PM me some information and I will pass it along to the techs.

[BrettWho?]

Have you opened tickets with the help desk before? You password does not change. Look at one of your old tickets where you did receive a message back with email/password to login with.

 

Wohoo, I'm logged in, but now how do I change my email? I don't see an option to do this, do I submit a ticket? If so which department would that go to?

 

Thank you for your help Bruce!

[TCH-Zac]

BrettWho?,

 

On the main page of your cPanel (if your using x3) in the first panel there is an option to "Update Contact Details". Click that, fill in your new information and your done.

 

If you have any problems you can submit another ticket to the helpdesk without logging in and have that ticket sent to a different email address.

[TCH-Bruce]

Wohoo, I'm logged in, but now how do I change my email? I don't see an option to do this, do I submit a ticket? If so which department would that go to?

 

Thank you for your help Bruce!

 

I am assuming you want to change the email you submitted the ticket with. Just reopen (update) the ticket you submitted and in the body let the techs know which email address to send a response too.

 

If you want to change your cPanel email address, do as Zac says above.

[BrettWho?]

I am assuming you want to change the email you submitted the ticket with. Just reopen (update) the ticket you submitted and in the body let the techs know which email address to send a response too.

 

If you want to change your cPanel email address, do as Zac says above.

 

Once I logged into the Help Desk I saw my ticket was answered and closed so all is well.

 

In the future I can just put in my new email address I assume, if I ever need to open another ticket, correct?

[TCH-Bruce]

In the future I can just put in my new email address I assume, if I ever need to open another ticket, correct?

That is correct.

 

Glad your issue is sorted out.