Phplists Bounce Processing Error

[ericwilmoth]

I’m having difficulty getting the bounced messages feature in PHPlists to work.

 

I got this error:

-----------------------------

Cannot create POP3 connection to archetypalimages.com: Too many login failures

Identifying consecutive bounces

Nothing to do

Identifying consecutive bounces

0 users processed

---------------------------

I already posted a more detailed message in the PHPlists forum on this issue (http://forums.phplist.com/viewtopic.php?p=45056#45056 @ bottom of page) but figured I’d try out here too.

 

This is essentially the last critical item between me and posting, and I have an extremely urgent announcement I need to get out that I’ve been putting off for over a week in order to get PHPlists up and running—I’m praying to get it out by tomorrow if I can. If anyone here has any experience with this or even has a clue what the problem might be you could really save my @$$!

[TCH-Thomas]

Looking at a similar topic in the phplist forum, it looks like there might be something wrong with your config file.

 

It looks like line

$bounce_mailbox_user = 'username'; in the config file should be

$bounce_mailbox_user = 'username@your-tch-domain.com';

[ericwilmoth]

Looking at a similar topic in the phplist forum, it looks like there might be something wrong with your config file.

 

It looks like line

$bounce_mailbox_user = 'username'; in the config file should be

$bounce_mailbox_user = 'username@your-tch-domain.com';

 

 

Thanks. I did that and it seemed to work...only to lead to a larger mystery.

 

I've run a number of tests and have collected a lot of info, and before i start dumping all of that on you, i want to confirm a couple things...

 

First, what version of PHP is TCH using? It appears from the various posts i've read that PHPlists may need version 5 running, even though the config file says: # requires PHP version > "4.0.5" and "4.3.1+"

 

also...

 

Note: phpList bounce processing connects to your mail sever via a PHP module called IMAP (which should not be confused the IMAP mail protocol). Your PHP server must have this module installed to be able to use the bounce handling features of phpList.

 

So, is this installed?

 

Lastly, if neither of these is the problem, the only other item that i think could be the culprit is that i've found various references in the PHPlist forums concerning the need to have the popper coding in the header of the outgoing messages--specifically the message envelope address--but i have not found one shred of documentation that explains where or how to set this up. The only thing it says is to check the source of the header in those messages to see that the errors-to address is correct--but i look at my source and there's not a damn thing there about any of this. The most involved info i've found about this yet is in this thread (which i just posted to) http://forums.phplist.com/viewtopic.php?p=45117#45117 . Page three, toward the bottom has a lot to say about this, but i can't draw any conclusions from it on how i should go about plugging such code into my header...short of actually creating a template that has it...but i also can't tell what it is i actually need.

 

 

P.S.--one other thing i should state is that i already found mention that my host setting should probably be 'mail.archetypalimages.com' rather than just 'archetypalimages.com', and have already changed that. I'm not positive that's correct though, since it didn't' help and was advised by just a general user, not the main administrator of PHPlist.

 

P.P.S. --i just want to say a general thanks to all those helping me with this. While PHPlist seems like a great program their forum support is really lacking (just one head honcho, by the sound of things). TCH, on the other hand, has always been very prompt in helping me resolve any issues i have, and i really appreciate the fact that you guys take helping us customers so seriously. I wouldn't trouble you guys with this if i could help it, but i have a feeling i'll find out more from you than i will from the sole monitor at PHPlist.

 

Thanks...and still praying!

[TCH-Bruce]

Well all the servers are running PHP 5 so that shouldn't be the problem.

 

You can always open a ticket with the help desk and have them check things for you. They do not do software installations but they can check to be sure that your configuration variables are set correctly.

[ericwilmoth]

Thanks, Bruce--I'll do that right now.

[ericwilmoth]

Sorry to double-post, but the edit button was not availble for some reason.

 

The problem is solved. In case it helps anyone, for future reference, the info came from the PHPlist forum thread i last posted, which i'll add again here: http://forums.phplist.com/viewtopic.php?p=45157#45157

 

The post was made by fivalive on page 4 of the thread.

[TCH-Bruce]

Glad you got it resolved

[ericwilmoth]

Thanks Bruce.

 

On another note, ironically, i'm suddenly having trouble sending basic emails (receiving just fine, though). I've attempted the live support since it would be problematic replying to messages, but nobody seems to be responding. Any idea if there's actually anyone there right now receiving incoming requests for help?

[TCH-Bruce]

What are you using to read/reply to your email? Web mail or an email client? Which one and who is your ISP?

 

You can always open a ticket with the help desk instead of the Live Support option.

[ericwilmoth]

I finally decided to open a new live support window and try again. finally got someone, but the best they were able to do is point me towards a microsoft troubleshooting page.

 

I decided not to open a ticket because i wouldn't be able to reply if they needed me to, but let me ask you...is there any reason the trouble ticket people would be better to talk to than live support? I thought they might all be on the same team and that it wouldn't make any difference as far as the quality of assistance. Do you know something about that i don't?

[TCH-Dick]

Some issues like email can take a while to sort out and therefore are easier to handle/track in a ticket. As for the help desk accepting email responses, that's a secondary feature to improve usage and not its intended function. Whether you submit a ticket via email or tchhelp.com you will receive an email with information to log in to the desk. You can then view and respond to your ticket securely without relying on the email functions. Can't receive email at all? Use you ISP email or a free email service until the situation is corrected.

 

With that said, it appears you are using Comcast for you ISP so the first thing to check is what smtp port you are using. Since Comcast blocks the standard port 25 try changing to port 26.