Help...not Sure This Is Right Place To Ask For It ..

[mysticnights]

Hi

 

Not sure this is where I ask, I recently moved and now trying to set up my Control panel.....unfortunately I can't remember my username and password.....I have been all over the place to find out and everywhere I go I get asked for my username and password .....the problem is....it has been so long since I typed it I can't remember it....where can I go to find out what it is without having to sign in to get it........we will just call all of this a blonde moment...alrighties....lol

 

thank you for any help

[TCH-Thomas]

The helpdesk will fix this for you. Link on top of page.

[mysticnights]

Ummm.....I did that several times prior to coming here... got the email right...but they want my password....lol ...

[TCH-Thomas]

They should be able to help by asking other questions for verification, or is it the password for logging in to the helpdesk to respond to them you don´t have?

[TCH-Alex]

There is two ways to reset the cPanel password

 

1. Use the option "Password Reset" on cPanel page. This option will sent the new password to your cPanel contact email

 

2. For manual reset, Please post a ticket to help desk with the following details.

 

a - Your full address (Inc. zip code)

b - your phone number,

c - the last four digits of the credit card used to purchase the hosting account

 

Please use "Don't know" or "Unkown" on password field in the ticket.

[mysticnights]

it is the password for the loggin desk I don't have.....I used the one I have written down.... so I will try a couple more ... but no worries I can't set up my FTP either ....

[mysticnights]

I hit the reset ...didn't get anything from that yet

 

I can't do the address phone number thing because I moved

 

 

LOL ... ooops... ..I didn't pay for this hosting...lol....it was a gift from a boyfriend....and we split up ...so I got nada info in that credit card area...

 

I will try a few things if not ....I can ask to get all new info when I recieve a renewal billing and renew

 

 

but thank you for helping me ...

[TCH-Thomas]

You can always submit a ticket to the helpdesk and they can try to sort this for you or maybe even move it to an account which you have the info for. It´s worth a try.

 

Just use N/A for the information you don´t have and they will go from there.

[TCH-Bruce]

Help Desk

 

Click that link and select Submit Ticket. Do not try to log in. In the fields you don't have the information for enter N/A as Thomas says.

 

We cannot resolve this in the forums.