Ftp Account

[visualcreative]

Hi there,

 

I am having a great deal of hassle and headache trying to set up an ftp account through cpanel for a supplier to upload a file to. I have created the account, I can see the folder there exactly where I put it, but none of my ftp software can log into it. The passwords are rejected or I get a login error. I have tried multiple times, with different locations, different folders, and different passwords, as well as Fetch, Transmit, and Cyberduck. The cpanel ftp manager's ftp configure tools don't help either (Cyberduck couldn't open the file that the configure tool provided).

 

HELP!

 

r.

[TCH-Andy]

Are you using the full email type username to login ?

 

If you set up the FTP account 'my_ftp_account' for 'your_domain_name.com' then the username would be 'my_ftp_account@your_domain_name.com'

[visualcreative]

Are you using the full email type username to login ?

 

If you set up the FTP account 'my_ftp_account' for 'your_domain_name.com' then the username would be 'my_ftp_account@your_domain_name.com'

 

Thank you, yes, that worked. It would be really helpful if the cpanel assistant for configuring ftp accounts made that explicit. In the description of "manual" settings it does not explain that the email-type username would be required...I've never had an ftp username function like that before, so it's not very intuitive.

[TCH-Bruce]

While cPanel is not explicit the email-type-address for an FTP login is standard practice with the exception of "anonymous" (not allowed) and your cPanel user name account.

 

Also, there is a movie tutorial on setting up FTP accounts.

[visualcreative]

While cPanel is not explicit the email-type-address for an FTP login is standard practice with the exception of "anonymous" (not allowed) and your cPanel user name account.

 

Also, there is a movie tutorial on setting up FTP accounts.

 

 

Sadly the movie didn't open for me (Mac OSX, Camino browser).

[TCH-Bruce]

Should open in Firefox...

 

After you created the account it should be listed in the FTP account manager with the user name to use.

 

The reason you need to add the @domain.ext to the login information is there could be many bob, charles, harry, etc accounts on a single server. Without the @domain.ext how would it know which password to check? How would it know what directory to log into?

[visualcreative]

Should open in Firefox...

 

After you created the account it should be listed in the FTP account manager with the user name to use.

 

The reason you need to add the @domain.ext to the login information is there could be many bob, charles, harry, etc accounts on a single server. Without the @domain.ext how would it know which password to check? How would it know what directory to log into?

 

Sure, it all makes sense after the fact :-)

Thanks for your help. It is working. It just took me many hours to get it to, and the tutorial/guidelines were too opaque in a moment of deadline pressure.