I Need Help

[Serena]

I cannot access my FTP public html files at all. Every time I go into them, my computer gets hung up. Ever since you've changed them, I cannot get to them. I tried to issue a personal ticket, but cannot even log in to do that. I was fortunate enough to be able to log in here.

 

My service with you is about to expire, so any help would be appreciated.

[TCH-Thomas]

We will probably going to need a bit more info so...

 

How´s the computer working otherwise? Is it acting up in general or when you do things related to the web?

 

Have run virus and spyware scans and such things?

[Serena]

We will probably going to need a bit more info so...

 

How´s the computer working otherwise? Is it acting up in general or when you do things related to the web?

 

Have run virus and spyware scans and such things?

 

It's not the computer. It's the site. I tried using several different browsers too. Before the change, I could access. Thank you.

Edited November 8, 2007 by Serena

[TCH-Thomas]

Ok, sorry about that.

 

However, connecting to your account through ftp and submitting a ticket at the helpdesk are two different processes and two different addresses, unless you mean you are trying to access your cpanel (and not ftp), then this process would be through a webbrowser too.

 

How are you accessing your public_html, through cpanel using one of the addresses, http://yourtchdomain.ext/cpanel or http://yourtchdomain.ext:2082 or https://yourtchdomain.ext:2083 or through a standalone ftp program?

 

If the latter, have you tried using another ftp program? The ftp address and log in info should not be changed.

 

The helpdesk have a completely different address than your domain so I can not see how this and the problem with the helpdesk would get you a malfunctioning computer unless there is something wrong with your computer (such as virus or anything else).

[TCH-Thomas]

I forgot to say, that you could submit a ticket through the helpdesk link at the top of this page and see if that works better or try the live chat options found at http://www.totalchoicehosting.com/web-hosting-support.html

 

Also, have you tried with your firewall temporarily disabled?

[Serena]

I can access www.****/cpanel

 

cPanel File Manger v3

 

Under Files > file manger > public html

 

That's where I get a warning! unresponsive script

 

For the files that do load anytime I click on any of those files, be it a gif. or html, etc. I get the exact same warning.

 

I have tried this on each of my three computers and still get the same thing.

 

I hope I'm explaining myself correctly. Sorry if I'm causing any confusion.

 

As far as the other issue, the username and p/w I use at the forum doesn't work in order to submit a help ticket.

[TCH-Bruce]

Hi Serena, have you tried using an FTP client instead of a web broswer to upload files?

 

If you are getting "unresponsive script" messages you will need to open a ticket with the help desk. Do not try to log in click the Submit a Ticket link on this page https://ssl.totalchoicehosting.com/supportdesk/

[Serena]

Yes, I have tried using an FTP client and that won't work either.

[TCH-Bruce]

Please open a ticket with the help desk and one of the techs will look into the issue for you. Use the link above or in my signature.

[Serena]

Thank you. I have submitted a ticket.

 

I just want to state that I have never had any issues in all the years I've been with you guys. Never had any downtime whatsoever.

Edited November 8, 2007 by Serena

[TCH-Thomas]

That´s good to hear and while I don´t know what is causing this, I can assure you that the techs here will do their best to help solving this as fast as possible.