Serena

Thank you. I have submitted a ticket. I just want to state that I have never had any issues in all the years I've been with you guys. Never had any downtime whatsoever.

Yes, I have tried using an FTP client and that won't work either.

I can access www.****/cpanel cPanel File Manger v3 Under Files > file manger > public html That's where I get a warning! unresponsive script For the files that do load anytime I click on any of those files, be it a gif. or html, etc. I get the exact same warning. I have tried this on each of my three computers and still get the same thing. I hope I'm explaining myself correctly. Sorry if I'm causing any confusion. As far as the other issue, the username and p/w I use at the forum doesn't work in order to submit a help ticket.

It's not the computer. It's the site. I tried using several different browsers too. Before the change, I could access. Thank you.

I cannot access my FTP public html files at all. Every time I go into them, my computer gets hung up. Ever since you've changed them, I cannot get to them. I tried to issue a personal ticket, but cannot even log in to do that. I was fortunate enough to be able to log in here. My service with you is about to expire, so any help would be appreciated.

I still can't get it to work even without the ftp (mysite.com) This is a brand new domain for me. I've never had any other domain and TCH is the first host I've had. (Although I have had sites for free-for-ads). Can you help? Thanks!

Hi, I don't know if this is the right area to post to. I cannot access my site with either of 2 different FTP's. It keep saying "host unkown". I am putting in ftp.mysitename.com and entering in the correct user name & password. TIA