Server Down?

[imaginary number]

Hi all

 

Wasn't sure where to post this, hence it's here.

 

Got a phone call earlier from a client to tell me that the site I am building for him was not accessible (about 12 hours from this posting- sorry uk based so i get muddled when playing with US time).

 

From what he tells me it was down for at least 30 mins but might have been longer.

 

How can I check retrospectively???

 

Also confused about the fact that my reseller acc is on server 373 but in his c-panel it says palpatine, is this normal?

 

Thanks in advance and a further tahnks for the service that i have received thus far.

 

Daryl

 

Ps is it true that i can move my acc to UK based servers through you lot ?

[TCH-Bruce]

Well the reason you couldn't figure out where to post this is because you shouldn't post it in the forums. If you think you have a problem with the server or think it's down, open a ticket with the help desk please. The mods do not have access to the servers or your account information.

 

Server 373 was migrated to Palpatine over the weekend. Please see this thread. This might explain for some downtime. This message was posted a day before the move was made.

 

You should subscribe to your server's forum to be notified when announcements are made concerning your server.

 

To check for server outages check out the Daily Uptime Reports forum.

[TCH-Bruce]

As for moving an account to the UK server I do not think that is possible anymore but you could open a ticket with the help desk and ask.

[imaginary number]

thanks bruce.

 

will do- sorry wasn't sure where to look as the daily uptime report showed nothing.

 

From your link i can now see the reason for the brief downtime.

 

Am now subscribed and hopefully wont need to ask silly questions again.

 

cheers

[TCH-Bruce]

No worries